Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn

Hiresquad Resources


Sr Quality Analyst//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
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Job description
Leading BPO in BANGALORE

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

Looking for Excellent Communication Skills

Virtual Interviews

CTC UPTO 5.5LPA

Please Note- Only Immediate Joiners can apply

WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-
• 1 year ...
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Hiresquad Resources


Team Leader //Assistant Manager//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Job description
Leading BPO in Bangalore

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 7.5LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

Shifts US

Mail CV at simmi@hiresquad.in or call at 8467054123

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly

Identify performance related issues, develop an action plan for improvement and implement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Exercise independent judgment and discretion in the performance of the said main function to implement management policies

Support and manage the program together with other Team Leaders and Managers

Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills knowledge:

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Interested candidates can call at simmi@hiresquad.in or call at 8467054123 Read more