Verified Job
Retail / Counter Sales
Hireginie Telesales Team Lead
Retail / Counter Sales
#498525
Remote / WFH
Job Description
Experience: 3+ years of experience in telesales or a related field, with team management experience
Qualification: Graduate
Salary: Best as per the Industry Standard
Industry: Telecom/ISP/FMCG/Retail/Pharma
Working Days: Monday to Saturday (1st, 3rd, and 5th Saturdays are working)
Key Responsibilities:
• Team Management:
• Lead and manage a team of 15 to 20 Telesales Executives (TSEs), ensuring team productivity.
• Provide daily governance and drive processes to meet performance targets.
• Training & Development:
• Train and develop TSEs on sales pitches, objection handling, and countering competition.
• Continuously work on upskilling the team to drive high-quality sales by understanding customer needs.
• Inter-Department Coordination:
• Collaborate with cross-functional teams to ensure timely service delivery to customers.
• Resolve operational challenges by aligning with internal departments.
• Quality Sales:
• Ensure the team drives quality sales by effectively assessing customer requirements and offering the right solutions.
• Focus on driving revenue growth while maintaining high service standards.
• Target Achievement:
• Drive the team to achieve daily targets related to sales attempts, customer connections, and inbound lead conversion.
• Ensure timely follow-up by adhering to the GART (Guaranteed Response Time) of calling the customer within 10 minutes.
• Dialler Management:
• Ensure effective dialler management, optimizing the productivity and efficiency of the telesales process.
• Motivation & Engagement:
• Engage the team to stay motivated and focused on meeting targets through regular meetings and performance feedback.
• Foster a positive work environment and implement strategies to boost team morale.
Additional Responsibilities:
• Monitor team performance through daily and weekly reports, adjusting strategies where necessary to meet targets.
• Assist in driving team participation in BTL (Below-the-Line) marketing activities such as lead generation events or targeted sales campaigns.
Qualification: Graduate
Salary: Best as per the Industry Standard
Industry: Telecom/ISP/FMCG/Retail/Pharma
Working Days: Monday to Saturday (1st, 3rd, and 5th Saturdays are working)
Key Responsibilities:
• Team Management:
• Lead and manage a team of 15 to 20 Telesales Executives (TSEs), ensuring team productivity.
• Provide daily governance and drive processes to meet performance targets.
• Training & Development:
• Train and develop TSEs on sales pitches, objection handling, and countering competition.
• Continuously work on upskilling the team to drive high-quality sales by understanding customer needs.
• Inter-Department Coordination:
• Collaborate with cross-functional teams to ensure timely service delivery to customers.
• Resolve operational challenges by aligning with internal departments.
• Quality Sales:
• Ensure the team drives quality sales by effectively assessing customer requirements and offering the right solutions.
• Focus on driving revenue growth while maintaining high service standards.
• Target Achievement:
• Drive the team to achieve daily targets related to sales attempts, customer connections, and inbound lead conversion.
• Ensure timely follow-up by adhering to the GART (Guaranteed Response Time) of calling the customer within 10 minutes.
• Dialler Management:
• Ensure effective dialler management, optimizing the productivity and efficiency of the telesales process.
• Motivation & Engagement:
• Engage the team to stay motivated and focused on meeting targets through regular meetings and performance feedback.
• Foster a positive work environment and implement strategies to boost team morale.
Additional Responsibilities:
• Monitor team performance through daily and weekly reports, adjusting strategies where necessary to meet targets.
• Assist in driving team participation in BTL (Below-the-Line) marketing activities such as lead generation events or targeted sales campaigns.
