Help Desk Executive

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over +1,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Help Desk Executive
Property Asset Management
What this job involves:Objective of the role:
The Help Desk Executive is responsible for maintaining the Club, banquet and complaint Management Assist Estate Manager in the documentations.
Responsibilities
Maintaining and Monitoring all the activities related to Club House and provide support for office Administration
Maintaining all the activities of banquet hall
Ensure upkeep of the Club premises and banquets
Daily operations of the "Help Desk" function including delivery, problem escalation/resolution
Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
Perform related duties as assigned by the EM
Responsible for Office up keep, Staff punctuality
Responsible for office management, agreements, Govt. approvals, assist EM in legal matters
Receive log calls/complaints/requests from clients/customers/tenants etc.
Forwarding on reactive calls to EM / Engineers / maintenance staff
Issue job cards
Handle Complaint Management System efficiently and effectively
Answering queries from the clients / customers
Provide necessary inputs for Daily Management Report
Ensure that DMR is shared with all the stake holders daily.
Generating Performance reports to present to the Management on Monthly basis
Monitoring the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required
Sounds like you? To apply you need to be:
Experience Education
Minimum 2- 3 years' experience in a helpdesk/end user support role.
Bachelor's Degree or graduate/MBA or related field preferred
Basic understanding PC hardware and connectivity components
Strong knowledge of Windows OS Office
Basic understanding of WEB technologies and components
People Person - likes people, able to work in an open environment
Excellent phone skills, good listener
Experienced in communicating with senior and executive level managers
Good written and verbal communications
Ability to multi-task in a fast paced, constantly changing environment
Procedure oriented, ability to work a flexible schedule including overtime and workday changes
Behavioral Competencies
Strategic Thinking Leadership
Effective mix of strategic and tactical thought process
Excellent grasp of language as well as content generation, marketing, management and generation
Experience working in heavily matrixed environments and leading by influence
Expertise in influencing business strategies and aligning communications with commercial objectives
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today Read more