Verified Job
Work from home
Head of Virtual Business Sales
Work from home
#698549
Remote / WFH
Job Description
Full job description
Sydney Business & Wealth SME & Small Business
Create your best future and join Westpac as Head of Virtual Business Sales , a senior leadership role responsible for shaping and leading our Small Business Virtual Sales capability, delivering exceptional customer outcomes and sustainable growth across digital and virtual channels.
What’s the role?
As Head of Virtual Sales, you will be accountable for leading the Small Business Virtual Sales team, ensuring excellence in customer experience, sales performance and operational efficiency, aligned to Business & Wealth Division and Group strategy.
Reporting to the Managing Director, SME & Small Business, you will own the virtual sales channel for small business customers, with accountability for customer journeys across virtual, digital and branch channels (in partnership with State Managers). This role combines senior leadership, strong governance and risk oversight, and hands‑on execution to drive growth while embedding a strong customer and risk culture.
A core requirement of the role is experience leading large or distributed sales teams in regulated environments, with a strong understanding of responsible lending, conduct risk, and compliance obligations. You will play a key role in enabling digital adoption, strengthening customer relationships, and ensuring the virtual sales model continues to evolve to meet customer and market needs.
What will I be accountable for?
Virtual Sales Leadership & Performance
Lead and manage the Small Business Virtual Sales function, driving productivity, growth and customer advocacy
Building deep customer relationships and ensuring the bank meets all their needs
Deliver sales outcomes aligned to Group strategy, policies, frameworks and risk appetite
Own customer sales journeys across virtual, digital and branch channels
Customer Outcomes & Experience
Ensure customer outcomes are delivered in accordance with laws, regulations and internal frameworks
Oversee escalation, remediation and complaint management relating to the Virtual Sales team
Support increased customer adoption of digital channels and deepening of customer relationships
Risk, Governance & Compliance
Embed a strong performance and risk culture across the Virtual Sales team
Maintain oversight of responsible lending practices and authorised representatives
Manage operational, compliance, conduct and financial crime risks within the virtual sales channel
Ensure effective issue identification, incident management and regulatory engagement
People & Capability
Build, lead and engage a high‑performing virtual sales workforce
Oversee capability development, performance management, talent and succession planning
Implement relevant technology frameworks and ways of working to support scalable delivery
Stakeholder & Enterprise Leadership
Partner closely with key stakeholders across Business Lending, Risk, Business Transactional Banking. Product, Technology, Digital, Operations and Retail Banking
Represent Westpac internally and externally at key forums, partnerships and stakeholder engagements where required
What do I need?
Senior leadership experience within Business Banking, sales distribution or customer‑led environments
Proven experience leading large, distributed or virtual sales teams
Strong understanding of risk, compliance, responsible lending and governance frameworks
Demonstrated ability to drive growth while maintaining robust controls in regulated environments
Strong stakeholder management and influencing capability across complex, matrixed organisations
Experience delivering customer journey, digital or sales transformation initiatives
Our Promise to You
We’re committed to building a business that delivers outstanding outcomes for our customers and communities, and an environment where our people can do their best work. In return, we offer:
Flexible working arrangements to support work‑life balance
Access to tailored learning and development opportunities
Competitive benefits and employee offers
The opportunity to lead a critical national capability with meaningful customer impact
Create your future today
To get started, simply click Apply or Apply Now .
Sydney Business & Wealth SME & Small Business
Create your best future and join Westpac as Head of Virtual Business Sales , a senior leadership role responsible for shaping and leading our Small Business Virtual Sales capability, delivering exceptional customer outcomes and sustainable growth across digital and virtual channels.
What’s the role?
As Head of Virtual Sales, you will be accountable for leading the Small Business Virtual Sales team, ensuring excellence in customer experience, sales performance and operational efficiency, aligned to Business & Wealth Division and Group strategy.
Reporting to the Managing Director, SME & Small Business, you will own the virtual sales channel for small business customers, with accountability for customer journeys across virtual, digital and branch channels (in partnership with State Managers). This role combines senior leadership, strong governance and risk oversight, and hands‑on execution to drive growth while embedding a strong customer and risk culture.
A core requirement of the role is experience leading large or distributed sales teams in regulated environments, with a strong understanding of responsible lending, conduct risk, and compliance obligations. You will play a key role in enabling digital adoption, strengthening customer relationships, and ensuring the virtual sales model continues to evolve to meet customer and market needs.
What will I be accountable for?
Virtual Sales Leadership & Performance
Lead and manage the Small Business Virtual Sales function, driving productivity, growth and customer advocacy
Building deep customer relationships and ensuring the bank meets all their needs
Deliver sales outcomes aligned to Group strategy, policies, frameworks and risk appetite
Own customer sales journeys across virtual, digital and branch channels
Customer Outcomes & Experience
Ensure customer outcomes are delivered in accordance with laws, regulations and internal frameworks
Oversee escalation, remediation and complaint management relating to the Virtual Sales team
Support increased customer adoption of digital channels and deepening of customer relationships
Risk, Governance & Compliance
Embed a strong performance and risk culture across the Virtual Sales team
Maintain oversight of responsible lending practices and authorised representatives
Manage operational, compliance, conduct and financial crime risks within the virtual sales channel
Ensure effective issue identification, incident management and regulatory engagement
People & Capability
Build, lead and engage a high‑performing virtual sales workforce
Oversee capability development, performance management, talent and succession planning
Implement relevant technology frameworks and ways of working to support scalable delivery
Stakeholder & Enterprise Leadership
Partner closely with key stakeholders across Business Lending, Risk, Business Transactional Banking. Product, Technology, Digital, Operations and Retail Banking
Represent Westpac internally and externally at key forums, partnerships and stakeholder engagements where required
What do I need?
Senior leadership experience within Business Banking, sales distribution or customer‑led environments
Proven experience leading large, distributed or virtual sales teams
Strong understanding of risk, compliance, responsible lending and governance frameworks
Demonstrated ability to drive growth while maintaining robust controls in regulated environments
Strong stakeholder management and influencing capability across complex, matrixed organisations
Experience delivering customer journey, digital or sales transformation initiatives
Our Promise to You
We’re committed to building a business that delivers outstanding outcomes for our customers and communities, and an environment where our people can do their best work. In return, we offer:
Flexible working arrangements to support work‑life balance
Access to tailored learning and development opportunities
Competitive benefits and employee offers
The opportunity to lead a critical national capability with meaningful customer impact
Create your future today
To get started, simply click Apply or Apply Now .
