Head of Strategic Workforce Planning & Organisational Design

Full job description
Primary Details
Time Type: Full time
Worker Type: Employee
Role Highlights
Location: Sydney or Melbourne
Type: Permanent, full time
Lead the design of QBE’s future workforce, turning strategy, data and insight into enterprise‑wide impact.
Hybrid role, Happy to talk flexible working
The opportunity
Are you an experienced and forward-thinking workforce strategist ready to shape the future of one of Australia’s largest organisations? Do you want to be a catalyst for change and drive impact by optimising a global workforce?
As part of QBE’s Modernisation journey, we are seeking a dynamic Head of Strategic Workforce Planning (SWP) & Organisational Design (OD) to take charge in shaping and driving our future workforce strategy and requirements. This is an exciting opportunity to lead a critical function within QBE and enable us to proactively respond to changing market dynamics and ensure we have the right talent in place to achieve our strategic objectives now and in the future.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As the Head of SWP & OD you will bring your unique background and expertise in Workforce Strategy, Planning and Transition Management and make significant impact across the entire organisation as we implement our Modernisation Program.
The primary responsibilities for this role include:
Driving ongoing execution and evolution of QBE’s Future Operating Environment, Strategic Workforce and Org Design Plan to deliver a workforce aligned to strategic priorities, enabling the business to meet current and future capability, capacity and talent needs.
Work with senior business leaders, to define their future operating environment and strategic workforce requirements, translating this into service architecture, capability architecture and org design plans.
Work collaboratively with broader stakeholders to translate insights and findings into executable transition plans; effectively manage the transition hand-over.
Lead the end‑to‑end strategic workforce planning lifecycle, leveraging data‑driven insights to design, execute and evolve the future workforce in line with business strategies and Modernisation commitments.
Lead AUSPAC Org Design practices, provide expert advice and support to the HR Business Partners and business leaders on key Org Design and structure briefs.
Continue to improve AUSPAC’s SWP and Org Design practices, ensuring delivery of commercial and pragmatic solutions which solve business problems.
Own the ongoing management of Adaptive Workforce Planning for the AUSPAC Division, partnering with the Global People team to continuously strengthen utilisation and benefit extraction of this tool.
About you
To be successful in this role, you will have a background in Consulting, Strategy or HR, with previous experience developing and implementing strategic workforce plans for a large/diverse and complex organisation.
You will also have;
Demonstrated leadership experience within large‑scale, enterprise‑wide transformation programs, influencing outcomes in complex and evolving environments.
Proven ability to shape and align strategic work environment workforce planning with overarching business strategy, delivering commercially-oriented and pragmatic enterprise plans.
Deep understanding of external market forces, industry dynamics and internal enterprise or insurance operations, translating insight into forward‑looking workforce decisions.
Track record of leading and inspiring specialist teams across workforce analytics, modelling and scenario planning to surface risks, opportunities and strategic workforce gaps.
Extensive experience establishing and governing sustainable strategic workforce planning frameworks, policies and operating models that embed discipline and longevity.
A strategic, commercially minded leader who delivers complex, cross‑functional initiatives and challenges conventional workforce planning approaches to achieve long‑term organisational outcomes.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click
here
.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
. #LI-AUSPAC
Skills:
Adaptability, Business Transformation, Coaching for success, Commercial Acumen, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Organizational Change Management, Stakeholder Management, Strategic Planning, Strategic Thinking, Workforce Strategy, Work Schedules
Application Close Date: 13/04/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.