Verified Job
Retail / Counter Sales
Head of Sales
Retail / Counter Sales
#549338
Remote / WFH
Job Description
Lead with purpose and drive sales for a cause that matters.
As Head of Sales for National Trust Australia Queensland’s (NTAQ) Currumbin Wildlife Sanctuary, you’ll play a key role in generating income and awareness that supports NTAQ’s charitable purpose; to promote and advance the conservation, protection and understanding of Australia’s natural and cultural heritage. If you’re ready to lead a remarkable team of professionals combining your drive for results with a purpose-driven career, we invite you to join us to help shape a sustainable future – one guest, one experience, and one event at a time.
About National Trust Queensland & the Currumbin Wildlife Sanctuary
National Trust of Australia (Queensland) [NTAQ]) is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage properties from Currumbin to Cooktown, which includes one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents.
As we continue to see our organisation advance, with the return of our international guests and our group and leisure markets, we have an opportunity for a strategic sales leader to join our team as our Head of Sales. In this senior leadership role, reporting directly to the Head of Business Development and Partnerships, this role is responsible for managing whole of organisation sales strategies and budgets, leading specific sales activities that drive visitation and revenue opportunities across National Trust and Currumbin Wildlife Sanctuary, including our recently opened Homestead venue precinct and our new attraction, Astra Lumina.
About the Role
As our experienced and motivated Head of Sales, you will be responsible for developing and implementing the sales strategies across the varying segments of NTAQ and managing the continued growth and development of a strategic account plan for to reach and exceed our commercial targets. As a proven sales professional, you will establish budgets, team goals and expectations for direct reports and manage performance to budget expectations and develop forecasts to support sales activities and business plans.
As a sales professional with knowledge across groups, leisure and events markets you will use this experience to lead and manage our proactive and reactive sales, and to determine our yield strategy for our events spaces and lead contract negotiations. In this role, you will develop strong partnerships that will continue to enhance our brands as well as evaluate the property’s participation in the various sales channels aligned to our commercial goals.
As a confident leader in our diverse and value-driven organisation, you will cultivate strong internal and external stakeholder relationships for the shared goals of delivering on the organisation’s financial goals and our charitable mission. In this role you will also leverage your experience to mentor a team of sales specialists, fostering a culture of teamwork and innovation as well as playing an integral role in our senior management team to lead and inspire.
About You
To be successful in this role, you will have demonstrated experience leading sales strategies and activities, in a tourism, hospitality, or cultural organisation and have proven experience leading a team of sales professionals and collaborating with marketing, events, and operational teams. Other key skills we are looking for include;
Strategic sales experience with proven ability to develop and deliver comprehensive sales strategies aligned with business goals across diverse portfolio of products and priorities
Ability to develop a broad range of proactive and reactive activities and partnerships in a customer focused environment and develop sales initiatives that drive visitation and membership
Results oriented, well organised with an ability to prioritise including that of direct reports and to deliver outcomes and accountability
Proven experience with CRM tools & good knowledge of distribution channels, OTAs, FIT markets and opportunities
Superior relationship management and able to confidently negotiate and network to deliver on sales strategies
Good knowledge of pricing, distribution and yield management in particular to events and aware of market trends
Superior written and verbal communication skills and able to convey concepts to senior leaders and external stakeholders
Commerce or Business Qualification will be highly regarded
Be prepared to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that has native wildlife such as birds and reptiles
What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State and we also are committed to ensuring our Team Members are protected, taken care of, and of course celebrated! We offer current and future team members:
Benchmarked Salary & Bonus
Free On-Site Parking
Tertiary Education Partners for access to recognized Qualifications
Flexible Working Arrangements and Study Leave.
NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
Regular Team and Community Events and Recognition Programs
Currumbin Wildlife Sanctuary Family & Friends Passes
As Head of Sales for National Trust Australia Queensland’s (NTAQ) Currumbin Wildlife Sanctuary, you’ll play a key role in generating income and awareness that supports NTAQ’s charitable purpose; to promote and advance the conservation, protection and understanding of Australia’s natural and cultural heritage. If you’re ready to lead a remarkable team of professionals combining your drive for results with a purpose-driven career, we invite you to join us to help shape a sustainable future – one guest, one experience, and one event at a time.
About National Trust Queensland & the Currumbin Wildlife Sanctuary
National Trust of Australia (Queensland) [NTAQ]) is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage properties from Currumbin to Cooktown, which includes one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents.
As we continue to see our organisation advance, with the return of our international guests and our group and leisure markets, we have an opportunity for a strategic sales leader to join our team as our Head of Sales. In this senior leadership role, reporting directly to the Head of Business Development and Partnerships, this role is responsible for managing whole of organisation sales strategies and budgets, leading specific sales activities that drive visitation and revenue opportunities across National Trust and Currumbin Wildlife Sanctuary, including our recently opened Homestead venue precinct and our new attraction, Astra Lumina.
About the Role
As our experienced and motivated Head of Sales, you will be responsible for developing and implementing the sales strategies across the varying segments of NTAQ and managing the continued growth and development of a strategic account plan for to reach and exceed our commercial targets. As a proven sales professional, you will establish budgets, team goals and expectations for direct reports and manage performance to budget expectations and develop forecasts to support sales activities and business plans.
As a sales professional with knowledge across groups, leisure and events markets you will use this experience to lead and manage our proactive and reactive sales, and to determine our yield strategy for our events spaces and lead contract negotiations. In this role, you will develop strong partnerships that will continue to enhance our brands as well as evaluate the property’s participation in the various sales channels aligned to our commercial goals.
As a confident leader in our diverse and value-driven organisation, you will cultivate strong internal and external stakeholder relationships for the shared goals of delivering on the organisation’s financial goals and our charitable mission. In this role you will also leverage your experience to mentor a team of sales specialists, fostering a culture of teamwork and innovation as well as playing an integral role in our senior management team to lead and inspire.
About You
To be successful in this role, you will have demonstrated experience leading sales strategies and activities, in a tourism, hospitality, or cultural organisation and have proven experience leading a team of sales professionals and collaborating with marketing, events, and operational teams. Other key skills we are looking for include;
Strategic sales experience with proven ability to develop and deliver comprehensive sales strategies aligned with business goals across diverse portfolio of products and priorities
Ability to develop a broad range of proactive and reactive activities and partnerships in a customer focused environment and develop sales initiatives that drive visitation and membership
Results oriented, well organised with an ability to prioritise including that of direct reports and to deliver outcomes and accountability
Proven experience with CRM tools & good knowledge of distribution channels, OTAs, FIT markets and opportunities
Superior relationship management and able to confidently negotiate and network to deliver on sales strategies
Good knowledge of pricing, distribution and yield management in particular to events and aware of market trends
Superior written and verbal communication skills and able to convey concepts to senior leaders and external stakeholders
Commerce or Business Qualification will be highly regarded
Be prepared to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that has native wildlife such as birds and reptiles
What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State and we also are committed to ensuring our Team Members are protected, taken care of, and of course celebrated! We offer current and future team members:
Benchmarked Salary & Bonus
Free On-Site Parking
Tertiary Education Partners for access to recognized Qualifications
Flexible Working Arrangements and Study Leave.
NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
Regular Team and Community Events and Recognition Programs
Currumbin Wildlife Sanctuary Family & Friends Passes
