Head of IT Services

North West based position - hybrid working

Kinaxia is continuing on an exciting journey of organisational transformation where technology is a major part of this change. You will have responsibility for the support and evolution of the technology infrastructure, security and IT services across Kinaxia. The role will also require IT service delivery improvement as you manage the outsourced infrastructure and IT services, and IT service partners, to deliver a robust, secure, 24 x 7 IT operation. As part of the IT leadership team, you will help create and own the technology roadmap for the organisation, supporting current initiatives and driving innovation for the future.

This position will suit candidates who want to take the next step in their IT leadership career to help build the IT services needed as Kinaxia continues to transform. The role requires an energetic, customer focused leader experienced in managing external IT services and capable of building a culture based on information security best practice. This role will be reporting directly into the IT Director.
• Monday – Friday
• 37.5 hours per week
• North West based with hybrid working
• Attractive salary
• Car allowance
• Additional benefits:
• Life assurance
• Pension
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About The Job
• Contribute to the IT strategy, and the evolution of IT policies and processes, and ensure the effective operational and financial management of information, hardware and software assets.
• Manage outsourced technical partners to deliver effective change, maintain enterprise architectural information and adhere to security standards whilst ensuring service levels are met.
• Manage and drive personal development of your direct reports to continuously improve the service being delivered.
• Proactively enhance security, disaster recovery, policies, standards and third party security services, and act as the security lead to manage risk, remain compliant and react to any security incident.
• Manage the project delivery of infrastructure/technology change projects, new technology deployment, or the incorporation of acquired businesses into the standard infrastructure, including the completion of impact assessments and report to the IT Change Board using PMO Standards so that projects are delivered to time and budget.
• Contribute to improving the adoption of IT throughout the Company by promoting, communicating, site visit and promotion of tools, including the communication of operational impacts of infrastructure/technology changes to business colleagues.
• Develop IT services catalogue for the management and delivery of end user devices including desktops, laptops, mobile devices, RF scanners, warehouse technology and CCTV applications, and provide best practice use of Microsoft 365 and desktop services to end users to ensure increased standardisation and efficiency
• Contribute to monthly board reporting pack regarding information security, systems performance, asset estate, relevant project updates, along with recommendations for technology investments.
• As appropriate, provide escalated on-site support of hardware, software and network connectivity issues to ensure business continuity.
• Travel to each location as and when required.

Your Knowledge, Qualifications, Skills And Experience
• Continuous professional development of IT technology
• Information security principles and best practice
• Cloud hosting solutions (Azure and AWS)
• Microsoft 365 and SharePoint
• MS Windows Server and virtualisation
• Understanding of firewall security principles
• WAN and LAN networking
• RF scanning, warehouse technology Wi-Fi
• IT service management
• Project and change management
• Stakeholder management
• Outsourced IT vendor management
• Proactive leadership
• Budget and financial management
• Ability to be hands-on when required
• Formal service management qualification, such as ITIL, is desirable
• Formal project management qualification is desirable
• Full car driving licence
• Relevant experience in IT Management
• Multi-site IT environment preferably in transport and/or warehousing sector
• Practical experience of IT infrastructure and desktop support, and successful change delivery
• Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
• Safe
• Talented
• Attentive
• Reliable

About Us

Kinaxia Logistics is a leading logistics group operating within the UK transport, warehouse and fulfilment sector.

We have created a multi-disciplined group of profitable, privately owned companies, working together to deliver a world class, market-leading service through our autonomous ambitious workforce.

Kinaxia maintains the reputable local identity of companies that join the Group but implements technology-based common systems and processes at an operational level. As a result, Kinaxia companies form part of a family that works together with a core purpose of enhancing customer service and increasing efficiency. Read more