Head - Liabilities

Drive and achieve targets on a nationwide scale for the retail liabilities business.
• Provide essential infrastructure in coordination with the bank to support local-level Feet on Street (FOS) employees.
• Monitor the overall performance of the FOS structure associated with the retail liability vertical and manage performance effectively.
• Liaison with Head of Business, Team Leaders, and Bank’s Retail Liabilities officials to ensure smooth coordination of FOS activities.
• Ensure the optimal allocation of budgeted resources at all times.
• Maintain productivity targets as allocated by the bank and coordinate with HR to identify and address non-performing FOS executives.
• Develop and oversee the training and development of FOS staff.
• Activate sales channels to maximize reach and impact.
• Establish lead management targets and standards to optimize sales conversion.
• Prepare and manage performance metrics for the FOS team and ensure compliance with set standards.
• Achieve monthly revenue targets as defined in the Key Result Areas (KRA), while adhering to cost budgets.
• Develop and execute a strategic plan to achieve sales targets and expand the customer base on Retail Liabilities business.
• Exercise effective leadership through clear communication of the company's vision, active coaching, and development of the sales team. Compare sales results to goals and take appropriate action to correct when necessary.
• Build and maintain connections to create referral arrangements to enhance flow of retail liabilities leads.