Verified Job
Accounting - Finance
HDFC Bank Hiring for Training & Quality Mgr - Collections-
Accounting - Finance
#491104
Remote / WFH
Job Description
New hire training - Responsible for Training of all new DRA's at the Location on behavioral skills to ensure better Brand representation.
Mandatory certification - To ensure all new joinees are IIBF certified within +0 days.
Improvise on knowledge levels and quality through re-training - To ensure DRAs are adequately skilled from regulatory and to better handle complaint prone instances.
Knowledge Evaluation - Roll out evaluation tests /mock sessions/role plays and benchmark against Scores and Attendance across various Tests / Checks conducted.
To ensure smooth conduct of inspections carried out by IIBF (Indian Institute of Banking and Finance) representatives during training programs across locations/ geographies.
Manage collection of proofs for training, exam dates, and certification of internally and externally trained candidates.
Written and Verbal communication – Work with the DRAs to build their communication skills on the ground.
Complaint quality management – through complaints RCA followed by feedback to DRA's.
Project management – Be actively involved in Projects that involve reducing attrition rates and reduced Code of Conduct Violation instance.
Analyze reports, updates, errors percentage, trends across tests, monitoring, audits checks and focus on continuous improvement through training and coaching.
Report to Sr. management on DRA's /Location/agency level performance and design corrective steps to avoid repeat of error and step up improvement plan.
Min work Experience- 3-7 years
Hiring Location -Jaipur
Min Qualification - Graduation
Aptitude for training with good communication, influencing and rapport building skills. Eye for detail and opportunity areas Strategic appreciation of problems and the ability to think over varying timeframes
INTERNAL RPM
:
Extensive interactions with RPM senior management team members Audit: Interacting with internal auditors for ensuring 100% compliance and highlighting the critical exceptions to the team for avoiding such mistakes in future. Central Process Team: Close interaction for necessary MIS, for understanding the performance level for consistent improvement, Clarification and interpretation on process, etc. HR Training : Monitoring and coordination with HR and training team to conduct training programs for Retail Asset Collections. DRA Training : Liaisoning with various faculties and IIBF for imparting 100 hours and 50 hours compliance training to the DRAs and Tele Callers.
EXTERNAL External Service Providers –
Including ADFC, HDBFS, Collections Vendors, etc. Training institutes accredited by IIBF and faculty
Mandatory certification - To ensure all new joinees are IIBF certified within +0 days.
Improvise on knowledge levels and quality through re-training - To ensure DRAs are adequately skilled from regulatory and to better handle complaint prone instances.
Knowledge Evaluation - Roll out evaluation tests /mock sessions/role plays and benchmark against Scores and Attendance across various Tests / Checks conducted.
To ensure smooth conduct of inspections carried out by IIBF (Indian Institute of Banking and Finance) representatives during training programs across locations/ geographies.
Manage collection of proofs for training, exam dates, and certification of internally and externally trained candidates.
Written and Verbal communication – Work with the DRAs to build their communication skills on the ground.
Complaint quality management – through complaints RCA followed by feedback to DRA's.
Project management – Be actively involved in Projects that involve reducing attrition rates and reduced Code of Conduct Violation instance.
Analyze reports, updates, errors percentage, trends across tests, monitoring, audits checks and focus on continuous improvement through training and coaching.
Report to Sr. management on DRA's /Location/agency level performance and design corrective steps to avoid repeat of error and step up improvement plan.
Min work Experience- 3-7 years
Hiring Location -Jaipur
Min Qualification - Graduation
Aptitude for training with good communication, influencing and rapport building skills. Eye for detail and opportunity areas Strategic appreciation of problems and the ability to think over varying timeframes
INTERNAL RPM
:
Extensive interactions with RPM senior management team members Audit: Interacting with internal auditors for ensuring 100% compliance and highlighting the critical exceptions to the team for avoiding such mistakes in future. Central Process Team: Close interaction for necessary MIS, for understanding the performance level for consistent improvement, Clarification and interpretation on process, etc. HR Training : Monitoring and coordination with HR and training team to conduct training programs for Retail Asset Collections. DRA Training : Liaisoning with various faculties and IIBF for imparting 100 hours and 50 hours compliance training to the DRAs and Tele Callers.
EXTERNAL External Service Providers –
Including ADFC, HDBFS, Collections Vendors, etc. Training institutes accredited by IIBF and faculty
