Verified Job
Customer Support / TeleCaller
HC amp Insurance Operations Associate
Customer Support / TeleCaller
#200760
Remote / WFH
Job Description
In this Role you will be Responsible For:
Meet & Exceed Production, Productivity and Quality goals
Process Insurance Claims timely and qualitatively
Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
Be a team player and work seamlessly with other team members on meeting customer goals
Meet & Exceed Production, Productivity and Quality goals
Process Insurance Claims timely and qualitatively
Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
Be a team player and work seamlessly with other team members on meeting customer goals
