Hardware Support Engineer

About the Role : We are looking for a proactive and technically strong Embedded Product Support & QC Engineer to support our embedded and IoT-based products. The role involves product quality approval, remote troubleshooting, customer coordination, installation guidance, and field-level support.

The candidate should be capable of identifying issues related to hardware, firmware, networking, or software, and should ensure products meet customer requirements before deployment.

Responsibilities :

Perform QC validation and testing of embedded/IoT products before dispatch or deployment

Verify product functionality based on customer requirements and project specifications

Troubleshoot issues related to:

Hardware

Firmware

Network connectivity

Software/application behavior

Provide remote technical support to customers and field teams

Guide customers during product installation and commissioning

Read, understand, and explain wiring diagrams and connection layouts

Coordinate with internal development and support teams for issue resolution

Support field installations and customer visits across India when required

Prepare testing reports, issue findings, and deployment feedback

Ensure timely closure of customer issues with proper communication

Customer POC, Training & Demo of product

Requirements :

Basic electronics components knowledge is mandatory

Resistors

Capacitors

Relays

MOSFETs

Sensors

Power supply basics, etc.

Good troubleshooting and analytical skills

Understanding of embedded systems and IoT devices

Knowledge of networking basics (IP, router, Wi-Fi, LAN troubleshooting)

Ability to understand wiring diagrams and electrical connections

Strong communication and customer handling capability

Willingness to travel for field support activities