Guest Services Agent

Airlie Beach
Full Time Multiple Properties

at Hotel Group is currently seeking highly motivated, well-presented, energetic person who enjoys providing great service with a smile, to join our team as a Full Time Guest Service Agent. You will be able to work a flexible roster, which includes regular weekends. Only short listed candidates will be contacted, local resident highly regarded.


Duties and responsibilities:

General front office duties – checking guests in & out
Maintaining guest’s accounts with accuracy
Ensure a very high level of customer service is constantly maintained
Maintain good communication and work relationships in all hotel areas and with all properties
Processing large volumes of reservations in a timely and professional manner
Timely email management
The successful candidate will have:

Positive and “Can Do” attitude, strong work ethic and ability to work in a team
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Flexibility to respond to a variety of different work situations
The ability to multi task and demonstrate initiative
Excellent computer skills in the Office Suite