Guest Service Agent

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

About us

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1+52. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.


Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

Holiday Inn Queenstown Remarkables Park are seeking a knowledgeable and personable Guest Service Agent to join the Front Desk team.

A little taste of your day-to-day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.



Skills and Experience

We'd love to hear from candidates with previous experience in a customer service role or similar

Experience and knowledge of OPERA or hotel similar booking systems.
Strong communication skills, you'll be the first point of contact for our valued guests
Flexibility to work rotating shifts during the day, evening, weekends and public holidays.


What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life

A range of work-life benefits including paid birthday leave, proactive wellness leave, and more!
Competitive daily rate
Generous employee benefits including IHG Room Discounts at over 6,000 hotels worldwide!
Uniform provided
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.



So, join us and you’ll become part of our ever-growing global family. Read more