Guest Service Agent

The Glenmore Inn & Convention Centre, an AHLA Employer of Choice wishes to hire a part-time Guest Service Agent who is eager to join a positive and outgoing Guest Service team and is looking for an excellent opportunity for professional development. Competitive wages and a great benefits program for those who grow with the company.

Position overview: Reporting to the Front Office Manager you will aid in ensuring that guests of our hotel receive above and beyond guest service and their needs are anticipated and attended to. Responsible for the Check In/Check Out process, guest reservations, switchboard duties and following through with issues and requests throughout our guests stay.

What’s in it for you:
• Minutes from downtown and free parking
• Competitive wages based on experience
• Benefits program
• Professional and positive working environment
• Training program; 1st aid, and other certifications available

Position Details:
• Part time hours available; 2-3 shifts per week, primarily between 7:00am and 3:00pm or 2:30pm and 10:30pm. Evenings and weekends.

Requirements:
• Previous hospitality experience an asset.
• Hotel Management/Tourism degree or diploma an asset.
• Proven attention to detail.
• Must possess excellent telephone etiquette and guest service skills.
• Strong organizational, administrative and time management skills.
• Computer literacy; proficiency in MS Office, PMS. & POS systems required.
• Knowledge of Room Master PMS an asset.

Looking forward to hearing from you!

Please note only those applicants selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Benefits:
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• RRSP match
• Vision care

Schedule:
• 8 hour shift
• Weekends as needed

Work Location: In person