Verified Job
Restaurant - Food Service
Guest Relations Executive
Restaurant - Food Service
#407789
Remote / WFH
Job Description
Job description
Company Description
Situated in New Delhi's largest financial, commercial, and business districts, Shangri-La Eros New Delhi offers a tranquil sanctuary in the bustling capital. The hotel features 320 rooms and suites, 5 award-winning restaurants and bars, and a prime location near business, shopping, and entertainment districts, providing guests with a seamless experience.
Role Description
This is a full-time on-site role as a Guest Relations Executive at Shangri-La Eros New Delhi. The Guest Relations Executive will be responsible for managing guest relations, communication, customer service, sales, and receptionist duties. The role involves ensuring guest satisfaction, handling inquiries and feedback, and promoting guest loyalty.
Qualifications
• Guest Relations, Communication, and Customer Service skills
• Receptionist Duties experience
• Excellent interpersonal and communication skills
• Strong problem-solving abilities
• Ability to work under pressure and in a fast-paced environment
• Previous experience in a similar role in the hospitality industry
• Fluency in multiple languages is a plus
• Bachelor's degree in Hospitality Management or related fiel
Company Description
Situated in New Delhi's largest financial, commercial, and business districts, Shangri-La Eros New Delhi offers a tranquil sanctuary in the bustling capital. The hotel features 320 rooms and suites, 5 award-winning restaurants and bars, and a prime location near business, shopping, and entertainment districts, providing guests with a seamless experience.
Role Description
This is a full-time on-site role as a Guest Relations Executive at Shangri-La Eros New Delhi. The Guest Relations Executive will be responsible for managing guest relations, communication, customer service, sales, and receptionist duties. The role involves ensuring guest satisfaction, handling inquiries and feedback, and promoting guest loyalty.
Qualifications
• Guest Relations, Communication, and Customer Service skills
• Receptionist Duties experience
• Excellent interpersonal and communication skills
• Strong problem-solving abilities
• Ability to work under pressure and in a fast-paced environment
• Previous experience in a similar role in the hospitality industry
• Fluency in multiple languages is a plus
• Bachelor's degree in Hospitality Management or related fiel
