Guest Relation - Executive- job post Malabar Group

Full job description
Job Code
MGD1580
Designation
Guest Relation - Executive
Business Vertical
Malabar Gold & Diamonds
Job Summary
Job Role:

To welcome the guests, understand their requirements, and direct them to the right salesperson ensuring customer satisfaction.

To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
Upgrade personal and company image to stimulate maximum customer appeal.
Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner.
Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis.
Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) and supporting the Store to adhere to VM guidelines.
Call up potential customers(leads), invite existing and potential customers to exhibitions, publicize promotional events/campaigns, etc.
Guide customers in the scheme opening process and provide timely reminders related to the scheme payment dues to the customers.

Skills Required:

Expertise in Customer relation
Good Communication Skill
Functional Area
Retail Sales
Location
Delhi
State
Delhi
Country
INDIA
Educational Qualification
B SC;BA
Age
25- 30
Experience
4 to 5 Years
Salary Range
20000 to 25000 (INR)