Guest Lead

Job details
Here’s how the job details align with your profile.
Pay

$23 an hour
Job type

Part-time
 
Benefits
Pulled from the full job description
401(k) matching
Opportunities for advancement
Paid time off
 
Full job description
183 - Cherry Creek Shopping Center - Denver, CO
Location: Cherry Creek Shopping Center
Who Are We?
Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
Position Overview

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
What We Offer
$23 / hour base pay
Paid Time Off
Generous associate discount
401k with company match
Advancement opportunities
Free Mental Health support
Free Financial Wellness support
People
Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
Serves as Manager on Duty when managers are not present
Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
Creates a learning environment for associates
Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
Shares information and communicates clearly to all levels of the team
Holds self and employees accountable for achievement of financial results and statistical standards
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Acknowledges, interacts and builds relationships with guests; creates guest loyalty
Consistently receives positive, unsolicited guest feedback
Communicates effectively with store management and guests
Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
Supports an environment of learning and trust by acting as a positive role model
Process
Ensures attainment of sales and inventory shortage goals
Implements merchandise presentation, restocking and recovery to maximize productivity
Understands the Altar’d State culture, and ensures compliance with all Altar’d State values practices, and store operational standards
Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
Controls workflow through successful planning and delegation
Executes task directives within designated timeframes
Completes opening/closing procedures and tasks as directed by management with a guest focus
Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets
Maintains a safe work environment and reports any potential hazards
Participates and assists in the preparation for the stores’ inventory
Participates in store walk-throughs with team, communicating successes and opportunities in key store areas
Communicates effectively with executive team
Recommends ideas to improve standards and processes
Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business
Receives feedback and fosters dialog around solutions
Presentation
Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
Maintains a clean and presentable store environment
Assists in the construction of merchandising and window displays
Represents the brand by adhering to appropriate standards of dress and grooming
Qualifications
Must be 18 years of age
Previous retail experience preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For® 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
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