Verified Job
Restaurant - Food Service
Guest Experience Manager
Restaurant - Food Service
#502792
Remote / WFH
Job Description
Job Title: Guest Experience Manager
Job Description:
The Guest Experience Manager is a critical role within our reservations team, responsible for ensuring that all guests receive the highest level of service and attention when making reservations. This involves handling inbound reservations, providing customer service, and maintaining accurate and up-to-date reservation records. If you have excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences, we encourage you to apply.
Main Responsibilities:
• Handle inbound reservations via phone, email, and online channels
• Process modifications, cancellations, and no-show bookings
• Provide exemplary customer service
• Maintain accurate and up-to-date reservation records
• Monitor availability across properties
About Our Team:
Our team at GIRI Hotels is dedicated to delivering exceptional guest experiences. We offer a range of properties under our brand umbrella, and this role will play a crucial part in delivering seamless service to our guests.
Job Description:
The Guest Experience Manager is a critical role within our reservations team, responsible for ensuring that all guests receive the highest level of service and attention when making reservations. This involves handling inbound reservations, providing customer service, and maintaining accurate and up-to-date reservation records. If you have excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences, we encourage you to apply.
Main Responsibilities:
• Handle inbound reservations via phone, email, and online channels
• Process modifications, cancellations, and no-show bookings
• Provide exemplary customer service
• Maintain accurate and up-to-date reservation records
• Monitor availability across properties
About Our Team:
Our team at GIRI Hotels is dedicated to delivering exceptional guest experiences. We offer a range of properties under our brand umbrella, and this role will play a crucial part in delivering seamless service to our guests.
