Grievance Redressal Officer- Edtech

Company Description

Aimlay Pvt Ltd began by offering educational counseling to students in need, helping them achieve academic excellence. Our reputation expanded among students and professionals who wanted to complete their education. We assisted them in gaining admissions to reputable universities and colleges. Now, hundreds of students approach us, and our scope has broadened to serve an even wider range of educational needs.

Role Description

This is a full-time, on-site role based in Delhi for a Grievance Redressal Officer in the Edtech sector. The Grievance Redressal Officer will be responsible for addressing and resolving student grievances, investigating complaints, liaising with university/college authorities, maintaining records of grievances, and providing reports. The role includes direct interaction with students to understand their issues and expedite solutions. The officer will ensure compliance with company policies and maintain a positive relationship with educational institutions.

Qualifications:
• Managing Escalations
• Client Interaction and Support
• Client Retention Strategies
• Customer Relationship Development
• Expertise in Addressing Client Grievances and Complaints
• Familiarity with educational systems and procedures
• Ability to work independently and efficiently
• Excellent organizational and record-keeping skills
• Bachelor's degree in Education, Management, or a related field
• Experience in the edtech industry is a plus
• Proficiency in MS Office and other relevant software

Interested candidates can share their resume on: team.lead.hr@aimlay.com or call directly on: +28+550058

Regards

Surbhi Jain Read more