Grievance Offer- Refund- BPO

S
Saggio insurance marketing Pvt Ltd


BPO Call Center
Saggio insurance marketing Pvt Ltd • New Delhi, Delhi • via SimplyHired
4 days ago
Full–time
No Degree Mentioned
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Job description
Make outbound calls to promote and sell products or services.
Address customer queries
Resolve Customer queries.
Maintain detailed call records and follow up with leads effectively.

Job Type: Full-time

Pay: ₹14,000.00 - ₹25,000.00 per month

Benefits:
• Internet reimbursement
• Paid sick time

Schedule:
• Day shift
• Morning shift

Supplemental Pay:
• Joining bonus
• Performance bonus

Language:
• Hindi (Preferred)

Work Location: In person
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Aimlay Pvt Ltd ( Recruitment )


Grievance Offer- Refund- BPO
Aimlay Pvt Ltd ( Recruitment ) • New Delhi, Delhi • via LinkedIn
2 days ago
Full–time
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Job description
Company Description

Aimlay Pvt Ltd started as an educational counseling service that greatly aided students in achieving academic excellence. Over time, our reputation grew among students and professionals desiring to complete their education. We helped them gain admission to reputable universities and colleges, resulting in significant positive outcomes. Our broader and greater perspective has now led hundreds of students to seek our professional guidance.

Role Description

This is a full-time on-site role for a Grievance Officer - Refund - BPO, located in Delhi. The Grievance Officer will be responsible for managing and processing refund requests, addressing customer grievances, and ensuring timely resolution of issues. The role involves daily interaction with customers, maintaining accurate records of complaints, coordinating with various departments to address issues, and ensuring customer satisfaction through efficient handling of grievances.

Qualifications
• Customer Service and Complaint Resolution skills
• Experience in handling refund processes and maintaining accurate records
• Excellent Communication and Interpersonal skills
• Problem-solving and Conflict Resolution skills
• Proficiency in MS Office and database management systems
• Ability to work in a high-pressure environment and meet deadlines
• Prior experience in a BPO or customer-facing role is a plus
• Bachelor’s degree in Business, Communications, or a related field is preferred

Interested candidates can share their resume on: team.lead.hr@aimlay.com or call directly on: +28+550058

Regards

Surbhi Jain Read more