Verified Job
Restaurant - Food Service
GRE - Restaurant Hostess
Restaurant - Food Service
#502818
Remote / WFH
Job Description
Job Description
RESTAURANT HOSTESS (2 to 3 years English, pleasant personality)
The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
DUTIES AND RESPONSIBILITIES:
Go to the guest at the entrance and welcome them to and introduce yourself.
Never walk more than three paces in front of the guest.
Never walk too fast.
Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening at Your Restaurant.
On the departure of a guest, you must make contact with them. Ask them how their evening was and say goodbye.
If there are any complaints, retrieve a manager or supervisor immediately
Handover the Restaurant Survey tracking form and get feedback from the guest.
Check the reservation book for reservations for the next meal period.
Notify the supervisor of any parties of more than six.
Distribute reservations among all servers equally, informing them of all information necessary. For example, Birthdays, anniversaries, bill not to be taken to the table, or any other unusual requests.
See that the reservation signs are placed on the tables.
Inquire with the kitchen about what the daily specials are for the shift.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
RESTAURANT HOSTESS (2 to 3 years English, pleasant personality)
The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
DUTIES AND RESPONSIBILITIES:
Go to the guest at the entrance and welcome them to and introduce yourself.
Never walk more than three paces in front of the guest.
Never walk too fast.
Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening at Your Restaurant.
On the departure of a guest, you must make contact with them. Ask them how their evening was and say goodbye.
If there are any complaints, retrieve a manager or supervisor immediately
Handover the Restaurant Survey tracking form and get feedback from the guest.
Check the reservation book for reservations for the next meal period.
Notify the supervisor of any parties of more than six.
Distribute reservations among all servers equally, informing them of all information necessary. For example, Birthdays, anniversaries, bill not to be taken to the table, or any other unusual requests.
See that the reservation signs are placed on the tables.
Inquire with the kitchen about what the daily specials are for the shift.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
