Global Operations Director |BPO| NFT Marketplace

Global Operations Director – NFT Marketplace for a global BPO/BPM player

Designation- SVP

Location- Hyderabad

Working Hours:- Flexible to work in 24*7 work environment

The candidate will be managing operations for a client who is the world's leading compliant cryptocurrency platform serving over 73 million accounts in more than 100 countries.

The Global Delivery Leader is responsible for establishing clear objectives for global NFT Marketplace Operations across multiple global teams. This role will ensure onshore and offshore teams are consistently delivering on key performance metrics related to quality, productivity, and hitting service timelines across all lines of business.

Close collaboration will be required with various leaders throughout the organization to identify areas of opportunity in staffing, training, and policy, among others, and implement action plans to minimize brand and customer impact.

They will be subject matter expert in Trust Safety / Content moderation and will be able to provide thought leadership in this area.

The Global Delivery Leader will own the Operational delivery for an outsourcing contract, which will cover multiple global locations and be accountable for client service management, related delivery and growth of the contract and its financial performance. Read more