Genesys Engineer

Dear Candidate

Greetings from TCS !!!

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Genesys Engineer

Location: Chennai/Hyderabad/Bangalore/Pune

Experience Range: 6 - 10 years

Educational Qualification : 15 Years of Full Time Education

Job Description:

Must-Have
• 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
• 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
• Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot
• 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
• 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
• Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
• Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
• Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
• Agile knowledge with SAFe or NWOW framework is preferred
• Experience involving digital transformation activities in large organization is a plus
• Bachelor’s in computer science or related fields

Good-to-Have

1 . Python Knowledge

2. SAFE – Agile