General Manager Group

About the company

CMI Toyota has been established since 1+63 and is one of the most highly regarded Toyota dealers in the country. As South Australia's number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary the CMV Group of companies, a proudly South Australian owned and operated family business with over 2,000 employees, representing some of the best automotive brands in the world.

JOB OVERVIEW
JOB ASSIGNMENT General Manager Group ALTERNATIVE BUSINESS TITLE
JOB LEVEL Senior Leader
SITE
GENERAL DESCRIPTION
To plan, control and measure the company’s operations, seeking opportunities to drive sales and profitability, while delivering best practice across all business functions. The Senior General Manager takes overall responsibility for all Divisions within designated remit.

ON SITE DEPARTMENT Management REPORTS TO Managing Director
AWARD Non-Award CLASSIFICATION -
JOB REQUIREMENTS
EDUCATION, CERTIFICATIONS PROFESSIONAL MEMBERSHIPS Year 12 completion Police Check Drivers Licence
KNOWLEDGE REQUIREMENTS
Dealership Operations
MS Office Suite
Dealer Management Systems
Financial, marketing and forecasting knowledge

PREFERRED WORK EXPERIENCE Sound understanding of and previous experience in the automotive industry Previous senior leadership experience
PERSONAL ATTRIBUTES
Excellent verbal and written communication skills
Personal presentation
Commercial acumen
Excellent attention to detail
Negotiation and marketing skills
Sound computer skills
Strong leadership ability

SCOPE
TYPICAL DIRECT REPORTS General managers Executive Assistant
INTERNAL RELATIONSHIPS
Board Members
Executive Leadership Team
CMV Administration Team
Senior Leadership Team

EXTERNAL RELATIONSHIPS Franchise representatives Suppliers Customers
WORK ENVIRONMENT Fully equipped office space Ability to regularly travel interstate
KEY ACCOUNTABILITIES DUTIES
OPERATIONS MANAGEMENT
Have ultimate oversight of business operations within your remit in accordance with company operating guidelines and ensure ethical, moral and legal standards towards customers, employees and suppliers are achieved.
Ensure that appropriate processes are in place and maintained to ensure business efficiency and high levels of customer service and retention.
Monitor and manage gross margin and expenses to maximise sustainable profit generation and to this end, will diligently review the Monthly Profit and Loss accounts to monitor progress and identify trends and areas requiring attention.
Over and above these operational issues the role is required to take a long-term strategic approach to our franchises including actively seeking ways to grow the business either organically or through acquisition as appropriate.
Ensure the achievement of market share and customer satisfaction in accordance with the franchisor’s requirements.
Oversight of vehicle stock levels, ensuring ageing stock levels are kept within agreed limits.
Oversight of spare parts inventories ensuring optimization of stock turn over whilst providing acceptable delivery times.
Oversee the minimisation of stock obsolescence through regular monitoring.
Take ultimate responsibility of PPS registration processes are in place to cover vehicles, stock and other assets which are under customers’ control or at suppliers for extended periods with your remit.
Ensure you comply with all manufacturer directed educational requirements and qualifications associated with the role.
LEADERSHIP
Guide and support direct reports ensuring they are appropriately trained for their job function and that ongoing learning and development is available as appropriate.
Drive the annual performance development review (PDR) process for direct reports in your remit, providing clear and effective performance feedback and coaching for desired behaviours.
Set clear SMART goals for General Managers aligned with CMV Group organisational goals and record through Dayforce. Ensure General Managers cascade to aligned goals to departmental managers
Build and maintain strong relationships with franchise representatives.
Develop strong customer relationships to ensure customer retention and the fostering of repeat business.
Take ultimate responsibility for the handling of escalated customer complaints in a prompt, cost-effective and pragmatic manner, ensuring appropriate files are kept and keeping the Managing Director informed on any serious cases.
Ensure that any employee matters are dealt with promptly and exhaustively by General Managers in your remit and encourage engagement with the People Culture team as appropriate, ensuring early intervention into people related matters.
Ensure all General Managers are aware of and adhere to relevant legislative requirements in regard to the performance of their roles. This would include but is not limited to, WHS Legislation, the Competition and Consumer Act (including the Australian Consumer Law), Privacy Act, Fair Work Act and Tax laws for GST and Fringe Benefits Tax.
COMMUNICATION
Ensure accurate and timely reporting to Commercial Motor Vehicles Pty Ltd occurs in a timely manner.
Keep the Managing Director informed of any pertinent matters
Communicate company standards and expectations and ensure all employees represent the company in a professional and ethical manner.
Regularly engage with direct reports through regular 1:1 meetings ensuring understanding and achievement of business objectives.
Seek approval for any capital expenditure for the businesses in your remit.
PLANNING ORGANISING
Oversee monthly PL accounts to monitor progress and identify trends and areas requiring attention.
Oversee and work with General Managers to set and achieve departmental budgets and dealership targets.
HEALTH AND SAFETY
Ensure all divisions in remit undertake regular WHS committee meetings and are convened with appropriate agendas and minutes of meetings.
Maintain a high standard of general housekeeping throughout all dealership premises, including conduct regular inspections to all areas of the business to ensure that high standards of safety, cleanliness and appearance are upheld.
Practice and promote company WHS policies and processes at all times
Ensure all incidents, injuries and near misses are reported in accordance with company policy
Ensure proper oversight is in place with all vehicles in the company fleet are in safe working order, registered, insured and in a presentable condition at all times.
Conduct regular inspections of the business you oversee to ensure adherence to company WHS policies and processes at all times.
OTHER • Any other miscellaneous duties as required
FUNCTIONAL COMPETENCIES The knowledge, skills and abilities that contribute to individual performance
WELL-BEING Pursues purposeful activities, demonstrating values and fostering a culture of compassion, fairness and support
TRANSPARENCY
Is honest and open when communicating with stakeholders about matters pertaining to the business. Admits to mistakes and works to make things right.

AGILITY
Demonstrates the ability to rapidly adapt to environmental and market changes in productive and cost effective ways. Reallocates resources and mitigates risks relevant to CMV’s strategy.

TALENT DEVELOPMENT
Selects, nurtures and retains the best talent to meet current and future business needs. Closes talent gaps with the right balance of internal and external candidates.

BUSINESS
INSIGHT

Utilises analytical skills with business knowledge to identify the drivers or root causes of problems, and is able to quantify business improvements opportunities.

COMPANY VALUES
Guiding our actions every day
SAFETY FIRST
Safety is in our DNA. Being ‘CMV Safe’ is about looking out for our own safety and well-being, and that of our team mates and our customers.

CAN DO We’re optimistic in our outlook, always looking for positive solutions and working hard to deliver on our promises.
ASK THE QUESTION Why? To learn. To solve problems. To avoid assumptions. To really understand and continually improve.
DO THE RIGHT THING
We demonstrate integrity in everything we do. We owe it to ourselves, our team, our customers and our business partners to do the right thing.

MUTUAL RESPECT We value our relationships. We treat all individuals with respect, fairness, kindness and tolerance.

If you have the skills and experience necessary and want to become an important part of our successful team, then please apply and submit your cover letter and resume.

Current CMV employees, please apply through your internal career site. Your details will then be shared with an external recruitment agency who will be in contact.

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