Verified Job
Customer Support / TeleCaller
General Manager
Customer Support / TeleCaller
#686176
Remote / WFH
Job Description
LocationNorth Adelaide SA 5006, Australia
Work TypeFull time
Positions1 Position
Management
Leadership
Job no: QRBXE
About Us
Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.
As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms.
Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes.
About The Role
As General Manager, you are a purpose driven leader who blends a deeply caring heart with a smart, curious and commercially astute mind. You bring clarity, warmth and disciplined execution to a fast-growing environment, translating strategy into day-to-day operations, ensuring all operational touch points and interactions work like a Swiss watch, and feel like a warm hung.
You will lead the performance, growth and sustainability of the Accept Care, ensuring our services are trusted, high-quality and deeply connected to the communities we serve. This is a role for a leader who thrives in human first environments, champions change, and thrives by creating deeply engaged, high performing teams.
You will lead:
Client & Community Impact - Champion a human-centred experience that delivers dignity, independence and exceptional outcomes for clients and families.
People Leadership & Culture - Build a One Team culture of kindness, courage, excellence and accountability. Foster high engagement, high performance and joy at work.
Commercial & Business Performance - Deliver strong financial outcomes and sustainable growth; ensure our services grow faster than market and operate with commercial sustainability.
Operating Model & Service Excellence - Embed scalable, systematic and reliable ways of working. Leveraging technology and Shared services to build operational excellence.
About You
You are a senior leader who thrives at the intersection of heart and strategy. You excel in building high-performing teams, cultivating a positive culture, and creating meaningful impact for both clients and employees.
You’ll also bring:
Demonstrated senior leadership experience (ideally in service driven environments) with a proven track record of delivering great client outcomes whilst ensuring commercial sustainability.
Proven ability to lead through change, embed new ways of working with high engagement, purpose, warmth and discipline.
A deeply Caring Heart paired with a curious, Commercially Minded approach, valuing measurable community impact as the highest reward for your contributions.
A servant leadership mindset with curiosity, humility and a commitment to continuous learning and development.
Demonstrated success in translating strategy into day-to-day operational excellence.
Benefits
Flexibility - We offer flexible work arrangements to support your life outside work while leading a dynamic, growing organisation.
Professional development - Access tailored professional development programs to enhance your executive skills and expand your leadership capability.
Innovation in action – Lead and support initiatives that drive operational excellence, such as our new Care Partner onboarding program.
Values-driven culture – Thrive in a collaborative, “better together” culture where collaboration, respect, and a welcoming environment are central to how we work and support one another.
Strategic influence – Join the Kinyara Executive Leadership Team (ELT) and take a seat at the table, shaping decisions that drive impact across the wider group and community.
About The Process
Apply now and join us on the journey to shaping the future of Australian homecare.
Published on 02 Mar 2026, 4:21 AM
Work TypeFull time
Positions1 Position
Management
Leadership
Job no: QRBXE
About Us
Accept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.
As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms.
Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes.
About The Role
As General Manager, you are a purpose driven leader who blends a deeply caring heart with a smart, curious and commercially astute mind. You bring clarity, warmth and disciplined execution to a fast-growing environment, translating strategy into day-to-day operations, ensuring all operational touch points and interactions work like a Swiss watch, and feel like a warm hung.
You will lead the performance, growth and sustainability of the Accept Care, ensuring our services are trusted, high-quality and deeply connected to the communities we serve. This is a role for a leader who thrives in human first environments, champions change, and thrives by creating deeply engaged, high performing teams.
You will lead:
Client & Community Impact - Champion a human-centred experience that delivers dignity, independence and exceptional outcomes for clients and families.
People Leadership & Culture - Build a One Team culture of kindness, courage, excellence and accountability. Foster high engagement, high performance and joy at work.
Commercial & Business Performance - Deliver strong financial outcomes and sustainable growth; ensure our services grow faster than market and operate with commercial sustainability.
Operating Model & Service Excellence - Embed scalable, systematic and reliable ways of working. Leveraging technology and Shared services to build operational excellence.
About You
You are a senior leader who thrives at the intersection of heart and strategy. You excel in building high-performing teams, cultivating a positive culture, and creating meaningful impact for both clients and employees.
You’ll also bring:
Demonstrated senior leadership experience (ideally in service driven environments) with a proven track record of delivering great client outcomes whilst ensuring commercial sustainability.
Proven ability to lead through change, embed new ways of working with high engagement, purpose, warmth and discipline.
A deeply Caring Heart paired with a curious, Commercially Minded approach, valuing measurable community impact as the highest reward for your contributions.
A servant leadership mindset with curiosity, humility and a commitment to continuous learning and development.
Demonstrated success in translating strategy into day-to-day operational excellence.
Benefits
Flexibility - We offer flexible work arrangements to support your life outside work while leading a dynamic, growing organisation.
Professional development - Access tailored professional development programs to enhance your executive skills and expand your leadership capability.
Innovation in action – Lead and support initiatives that drive operational excellence, such as our new Care Partner onboarding program.
Values-driven culture – Thrive in a collaborative, “better together” culture where collaboration, respect, and a welcoming environment are central to how we work and support one another.
Strategic influence – Join the Kinyara Executive Leadership Team (ELT) and take a seat at the table, shaping decisions that drive impact across the wider group and community.
About The Process
Apply now and join us on the journey to shaping the future of Australian homecare.
Published on 02 Mar 2026, 4:21 AM
