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General Hotel Manager
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#761531
Remote / WFH
FAIRMONT
Job Description
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Do what you love, care for the world, dare to challenge the status quo! #Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Golf, Spa & Health Club, Food & Beverage, and Culinary)
Lateral movement role for current director of Operations, Hotel Manager and EAMs only
Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
Support the General Manager in the overall management and strategic direction of the hotel.
Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
Maintain constant awareness of all ongoing activities throughout the entire operation.
Drive quality across the resort and inspire the team to create extraordinary guest experiences.
Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
Assume the responsibilities of the General Manager in their absence.
Guarantee through effective supervision that all services offered are always available and carried out efficiently.
Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
Oversee hotel ownership, membership, and local community relations.
Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
Excellent operational knowledge with strong commercial and financial acumen.
• Bachelor’s Degree from a reputable hospitality school preferred, or equivalent experience.
• 5 years’ operational management experience with a strong Rooms and/or Food & Beverage background, or at least 2 years in a similar senior operational role.
• Strong understanding of hotel operations, business acumen, and luxury service delivery.
• Excellent written and spoken English; additional local language skills are desirable.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
• Demonstrated leadership competencies including communication, coaching, and team development.
~ Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Lateral movement role for current director of Operations, Hotel Manager and EAMs only
Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
Support the General Manager in the overall management and strategic direction of the hotel.
Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.
Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
Maintain constant awareness of all ongoing activities throughout the entire operation.
Drive quality across the resort and inspire the team to create extraordinary guest experiences.
Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
Assume the responsibilities of the General Manager in their absence.
Guarantee through effective supervision that all services offered are always available and carried out efficiently.
Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
Oversee hotel ownership, membership, and local community relations.
Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
Excellent operational knowledge with strong commercial and financial acumen.
• Bachelor’s Degree from a reputable hospitality school preferred, or equivalent experience.
• 5 years’ operational management experience with a strong Rooms and/or Food & Beverage background, or at least 2 years in a similar senior operational role.
• Strong understanding of hotel operations, business acumen, and luxury service delivery.
• Excellent written and spoken English; additional local language skills are desirable.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
• Demonstrated leadership competencies including communication, coaching, and team development.
~ Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
