FULL-TIME POSITIONS AVAILABLE FOR TECH SUPPORT & CUSTOMER SERVICE- job post

Advanced IT/Computer skills NOT a requirement. Computer proficiency / online research ability is.


In the background screening industry, a big part of the business deals with customer service and technical support. We have many clients who run reports and need additional details on specific applicants and reports that they are running. Our technical support team needs to be able to handle all questions, and emails which are coming in on a daily basis.


This position requires you to review and edit a large number of individual reports every day. This is the main component of the position to start with.


Some of additional the tasks you will be handling will include:



Calling courthouses for additional details on specific reports (criminal reports)



Resetting client passwords and usernames



Setting up new users



Training clients on our software



Answering phone calls



Responding to emails regarding tech support issues



Working with the tech support director and learning the industry


We are looking for someone who MUST be able to:


Multi-task



Be friendly with clients when getting back to them



Aggressive in finding the information necessary to complete orders expeditiously



Stay organized in dealing with each individual email/call/case



Must have excellent computer skills



Must be a quick learner and eager to learn the background screening industry



Be at work on time


Requirements


Minimum 2 years customer service experience



Excellent computer skills (Outlook, Word, Excel, internet browsing, online research. etc.)



Must always be punctual and reliable with attendance. (Tech support has no room for error and is very time sensitive)


Hours:

Part-Time to start - 8 AM - 1:30 PM PST


After training, full time:


Monday- Friday 7am-2:30pm


PLEASE DON'T RESPOND TO THIS AD IF THIS IS NOT YOUR AREA OF STRENGTH. ONLY EXPERIENCED APPLICANTS WILL BE CONSIDERED.

PLEASE SUBMIT YOUR RESUME


Job Types: Full-time

Pay: Starting at 19.00 per hour


Schedule:


8-hour shift
Monday to Friday
Work Location: Beverly Hills (In Office. Not a remote position.)