Full-Time Assistant Night Manager - Grosvenor Hotel Adelaide

Company Description

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Assist the Night Manager with the night audit process
Conduct Night Auditor duties whilst on shift with the Night Manager
Perform routine maintenance checks on the network and system audit controls
Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude
Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
Handle disruptive guests and ensure their discreet removal from the property if needed
Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
Enforce policies and procedures in order to achieve superior levels of service
Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP’s) and training initiatives
Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
Be available at all times for guest queries
Ensure the hotel is operating efficiently and according to hotel policy
Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
Ensure all public areas, outlets and the Front Office areas are clean at all times
Conduct performance appraisals on Night Audit staff
Monitor occupancy to obtain maximum yield
Maintain guest history and use for all bookings as appropriate.
Convey all complaints and apparent problems to the appropriate department head
Carry out a complete handover to the next Assistant Manager.
Issue floats and keys in accordance with SOP’s
Ensure all basic Liquor Licensing Laws are adhered to
Check all areas for general maintenance requirements
Apply full knowledge of fire procedures and take control in the case of fire
Uphold the credit policy of the hotel Handle guest queries regarding credit matters and report any discrepancies
Attend and participate in meeting and training sessions provided, when requested
Maintain responsibility for after hours access to any closed areas
Maintain and enforce instructions for consistent and timely back up of the computer network
Maintain control and supervision of all audit functions
Any other duties or projects as requested by the Manager

Qualifications

Knowledge and Experience

Relevant Night Audit experience in the hotel industry.
Hospitality qualifications preferred
Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.

Competencies

An ability to work a variety of shifts.
An ability to understand and navigate complex stakeholder environments.
Strong focus and passion for hotel operations.
Sound understanding of emerging trends in the industry.
Demonstrated ability to coach, mentor, develop and inspire teams.
Confident and articulate communication, negotiation, relationship and networking skills.
Ability to think strategically and plan on a mid to long term scale.
Strong personal integrity.
Entrepreneurial spirit with drive, ambition and high level of energy.
Good interpersonal skills with ability to communicate with all levels of team members.
Flexible and able to embrace and respond effectively to change.

Additional Information

You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations. Read more