Front Office Manager Female Leading 5 Hotel

Roles And Responsibilities

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, breakfast, suite shop and telephone.

Participates in the selection of front office personnel.

Trains, cross trains, and retains and front office personnel in accordance with Hampton and Crown standards.

Schedule the front office staff in accordance with budget guidelines and through the direction of the GM

Supervises workloads during shifts.

Evaluated the job performance of each front office employees

Maintains working relationships and communicated with all departments

Maintains master and floor level key control

Verifies that accurate rooms status information in maintained and properly communicated Resolves guest related problems quickly, efficiently and courteously.

Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.

Reviews and completed credit limit report

Works within the allotted budget for the front office

Received information from the previous shift manager and passes on additional details to the oncoming shift or manager.

Checks cashiers in and out and verifies banks and deposit at the end of each shift.

Enforces all cash handling and credit policies including incoming check policies and procedures. Conducts regularly schedule meetings of front office personnel.

Uphold the hotels commitment to hospitality.

Desired Candidate Profile

High school diploma or equivalent

Must be able to work a flexible schedule.

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Perks And Benefits

Negotiable

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