Verified Job
Healthcare
Front Office Executive
Healthcare
#812336
Remote / WFH
Ford Hospital and Research Center
Job Description
The Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring a seamless experience for patients and visitors. This role involves greeting guests, managing appointments, coordinating with departments, and maintaining a professional and welcoming environment.
Key Responsibilities:
Reception & Patient Assistance:
Welcome and assist patients, visitors, and staff with inquiries and directions.
Manage patient registrations, appointment scheduling, and follow-ups.
Handle incoming calls, emails, and correspondence professionally.
Ensure a clean and organized reception area for a professional atmosphere.
Administrative Support & Coordination:
Maintain patient records and ensure accurate data entry in hospital systems.
Coordinate with doctors, nurses, and departments for smooth workflow.
Manage billing inquiries and assist with payment processing.
Handle courier services, office supplies, and administrative logistics.
Customer Service & Communication:
Provide clear and courteous information about hospital services and policies.
Address patient concerns and escalate issues to the appropriate authority.
Assist international patients with required documentation and procedures.
Team Collaboration & Compliance:
Work closely with medical and non-medical staff to ensure operational efficiency.
Ensure compliance with hospital protocols and maintain confidentiality.
Participate in training sessions to enhance service quality and communication skills.
Benefits:
Competitive salary with performance incentives.
Opportunity to work in a professional healthcare environment.
Career growth and skill development programs.
Health and medical benefits, including insurance coverage.
Qualifications & Skills:
Minimum 1-3 years of experience in front office, customer service, or hospital reception.
Strong organizational and multitasking abilities to manage high patient flow.
Proficiency in MS Office, hospital management software, and appointment scheduling tools.
Ability to maintain a calm and professional demeanor under pressure.
Bachelor’s degree in Hospitality, Business Administration, or a related field.
Diploma or certification in Front Office Management or Hospital Administration is a plus.
Number of Vacancy
4
Salary Range
As Per Market Standards
Location: New Bypass (NH-30) , Khemnichak , PO - New Jaganpura, PS - Ramkrishna Nagar Patna - 800027 (Bihar)
Key Responsibilities:
Reception & Patient Assistance:
Welcome and assist patients, visitors, and staff with inquiries and directions.
Manage patient registrations, appointment scheduling, and follow-ups.
Handle incoming calls, emails, and correspondence professionally.
Ensure a clean and organized reception area for a professional atmosphere.
Administrative Support & Coordination:
Maintain patient records and ensure accurate data entry in hospital systems.
Coordinate with doctors, nurses, and departments for smooth workflow.
Manage billing inquiries and assist with payment processing.
Handle courier services, office supplies, and administrative logistics.
Customer Service & Communication:
Provide clear and courteous information about hospital services and policies.
Address patient concerns and escalate issues to the appropriate authority.
Assist international patients with required documentation and procedures.
Team Collaboration & Compliance:
Work closely with medical and non-medical staff to ensure operational efficiency.
Ensure compliance with hospital protocols and maintain confidentiality.
Participate in training sessions to enhance service quality and communication skills.
Benefits:
Competitive salary with performance incentives.
Opportunity to work in a professional healthcare environment.
Career growth and skill development programs.
Health and medical benefits, including insurance coverage.
Qualifications & Skills:
Minimum 1-3 years of experience in front office, customer service, or hospital reception.
Strong organizational and multitasking abilities to manage high patient flow.
Proficiency in MS Office, hospital management software, and appointment scheduling tools.
Ability to maintain a calm and professional demeanor under pressure.
Bachelor’s degree in Hospitality, Business Administration, or a related field.
Diploma or certification in Front Office Management or Hospital Administration is a plus.
Number of Vacancy
4
Salary Range
As Per Market Standards
Location: New Bypass (NH-30) , Khemnichak , PO - New Jaganpura, PS - Ramkrishna Nagar Patna - 800027 (Bihar)
