Front Office Duty Manager: Discovery Resorts - Kings Canyon

Job details
Job type
Permanent
Full-time
Shift and schedule
Afternoon shift
Morning shift
Night shift
 
Benefits
Pulled from the full job description
Free food
 
Full job description
Live and work at the stunning Kings Canyon Resort (NT)
Accommodation and meals are available
Discounts across 300+ G'Day and Discovery Parks throughout Australia

About Us
G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Discovery Kings Canyon

Discovery Resorts – Kings Canyon is set halfway between Uluru and Alice Springs and on the doorstep of the unforgettable outback landscapes of Watarrka National Park. Join our team and experience the wonder of the true outback.

The Role
The Front Office Duty Manager will lead and inspire a dynamic team, overseeing front desk operations to deliver exceptional guest experiences and ensure seamless service at every touchpoint.

This is a full-time, live-in role ideal for someone who thrives in a hands-on environment and enjoys creating memorable experiences for every guest. You will be working night shifts until October, with a transition to morning/afternoon shifts thereafter (with the same responsibilities).

Your duties include but are not limited to:

Oversee daily front desk operations, including check-ins, check-outs, guest services, and reservations.
Train, mentor, and inspire the team to deliver outstanding customer service.
Streamline operations by implementing effective policies and procedures.
Optimize room rates and availability to maximize revenue and occupancy.
Collaborate with other departments such as housekeeping and maintenance for seamless guest experiences.
Handle financial transactions, billing, and cash management with precision.
Skills Experience
2-3 years' experience as a Hotel Supervisor or Duty Manager/Night Auditor
An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
Strong computer skills with experience with RMS or similar reservations systems
Excellent communication and interpersonal skills, with a customer-centric approach
Attention to detail
A commitment to outstanding customer service
Exceptional personal presentation standards
Driver's license and working with children check are essential for this role
Benefits
Competitive pay and benefits
Accommodation and meals provided at discounted rates
The unique opportunity to live and work amidst the awe-inspiring landscapes of Kings Canyon Resort in the heart of the outback
Discounts across the country on tours and accommodation
Opportunities for career development and learning
This is a remote role, where you will be living and working at Kings Canyon Resort. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

 
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