Call centre agent

Are you passionate about delivering exceptional customer service and problem-solving? At Mazda Australia, we're looking for a Customer Service Champion to join our dedicated team and help us create seamless experiences for our valued customers.
About the role:
As a Customer Centre Agent, you will be the first point of contact for customer inquiries via our 1800 phone line.
You'll play a pivotal role in resolving technical and service-related queries, assisting dealerships, and ensuring our customers feel supported at every step.
This role involves managing diverse customer cases, conducting research, liaising with dealers and external parties, and ensuring timely resolutions that align with Mazda's commitment to excellence.
This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and web channels.
• Manage and resolve minor service or technical issues in collaboration with dealerships and internal teams.
• Assist with the National Customer Care (NCC) loan vehicle program.
• Investigate and address customer concerns identified through letters and surveys.
• Ensure compliance with Mazda policies, procedures, and relevant legislation.
• Proactively support initiatives like the Early Alert program to prevent potential complaints
About you:
To succeed in this role, you'll bring experience in customer service with a focus on resolving complex inquiries, along with a good understanding of how motor vehicles work-or a willingness to learn. Read more