Front Office Associate

Anantara


Guest Service Agent Front Office
Anantara • Jaipur, Rajasthan • via Jobs Trabajo.org
11 hours ago
Full–time
No Degree Mentioned
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Job description
**Company Description**
The new-build Anantara Jewel Bagh Jaipur Hotel marries classic opulence with contemporary comforts. The signature Indian restaurant serves cuisine fit for royalty, while the rooftop bar offers up stunning views of the city along with exotic cocktails.

With magnificent standalone events facilities, the hotel will also host some of the city’s grandest weddings, with a ballroom, banquet room, pavilion and banquet lawn that can host thousands of guests for multi-day celebrations.

As a Guest Service Agent, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalized greeting, care in guest room selection and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.

Reporting to the Duty Manager, responsibilities and essential job functions include but are not limited to:

- Consistently offer professional, friendly and engaging service
- Follow Front Office policies, procedures and service standards
- Welcome, check-in and check-out guests
- Assist guests regarding hotel facilities in an informative and helpful way
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the Front Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies

L1-SS2
• *Qualifications**
- Relevant work experience in the hospitality/service industry is required, preferably hotels
- Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
- Excellent organisational, written and verbal communication skills with a strong focus on customer service
- Strong interpersonal and problem solving abilities
- Highly responsible reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively in a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Flexible availability to work mornings, nights, weekends, and public holidays
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Hilton


Front Office Associate
Hilton • Jaipur, Rajasthan • via Hilton Careers
16 hours ago
Full–time
No Degree Mentioned
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Job description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Read more