International BPO Executive SAVE C

Call Center Agent Job Responsibilities:
•Obtains client information by making telephone calls; interviewing clients; verifying information.
•Determines eligibility by comparing client information to requirements.
•Establishes policies by entering client information; confirming pricing.
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities.
•Accomplishes organization mission by completing related results as needed.
Call Center Agent Qualifications / Skills:
•Verbal communication
•Phone skills
•Listening
•Data entry skills
•People skills
•Informing
•Customer focus
•Customer service
•Attention to detail
•Professionalism
•Multi-tasking

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