Front Office Assistant

Job Purpose:

To provide a warm welcome to guests, handle check-ins and check-outs efficiently, manage reservations, respond to guest inquiries, and ensure excellent customer service for a pleasant stay experience.

Key Responsibilities:

· Greet guests with a friendly and professional attitude upon arrival.

· Handle guest check-in, check-out, and payment procedures.

· Manage reservations (phone, email, and online bookings).

· Provide information about hotel facilities, local attractions, and travel directions.

· Answer phone calls promptly and transfer to appropriate departments.

· Address guest complaints or requests politely and effectively, escalating when necessary.

· Maintain guest records, update occupancy status, and prepare daily reports.

· Coordinate with housekeeping, maintenance, and other departments for smooth operations.

· Ensure lobby/reception area is neat, welcoming, and presentable.

· Uphold hotel policies, safety, and security standards.

Skills & Qualifications:

· Graduate / Diploma in Hotel Management or related field (preferred).

· Previous experience as receptionist/front office staff (advantageous).

· Excellent communication and interpersonal skills.

· Proficiency in MS Office and hotel management software (PMS).

· Strong organizational and multitasking abilities.

· Pleasant personality, well-groomed, and customer-service oriented.

· Ability to remain calm under pressure and handle difficult situations tactfully.

Work Conditions:

· Rotational shifts including weekends and holidays.

· Standing/walking for long periods at the reception desk.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person