Front of House Supervisor/Duty Manager

We are looking for a confident and customer-focused Front of House Supervisor / Duty Manager to lead service operations and ensure an outstanding guest experience. This role is ideal for someone with strong leadership skills, excellent floor presence, and a hands-on approach to service. You will be responsible for overseeing front-of-house operations, managing staff during shifts, and ensuring compliance with liquor licensing and venue standards.

Key Responsibilities
Lead and manage front-of-house service during shifts

Ensure a warm, professional, and consistent guest experience

Supervise, support, and motivate FOH staff including servers and bartenders

Manage table service, reservations, and floor flow efficiently

Handle customer feedback, complaints, and service recovery professionally

Ensure compliance with liquor licensing laws and responsible service of alcohol

Open and close the venue as required, including cash handling and reporting

Maintain high standards of cleanliness, presentation, and service

Coordinate with kitchen and bar teams to ensure smooth service

Requirements & Experience
Minimum 2 years’ experience in a Front of House, Supervisor, or Duty Manager role

Valid LCQ Certificate (essential)

Full or restricted driver’s licence with reliable personal transportation

Ability to work evening shifts, weekends, and public holidays

Strong leadership, communication, and problem-solving skills

Calm and professional under pressure in a fast-paced environment

Well-presented with a strong customer-service mindset

What We Offer
Competitive pay based on experience and responsibility

Supportive and professional work environment

Opportunity to grow into senior management roles

Staff meals/discounts and ongoing development