Front of House Staff

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality Guest Service

- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter

- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

- Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

- Prepares all products as required, following the order monitor to ensure the accuracy of every order

- Communicates showcase and product needs to ensure proper product availability for guests

Policies Procedures

- Follows all restaurant policies, procedures and standards

- Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health Safety

- Works in compliance with occupational health and safety legislation

- Knows, understands and follows safe work practices and procedures

- Uses or wears personal protective equipment or clothing as required

- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Types: Full-time, Part-time

Pay: From $17.20 per hour

Additional pay:

Tips
Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $17.20 per hour

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount
Vision care
Schedule:

8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Experience:

Customer service: 1 year (required)
Work Location: In person Read more