Front Desk|Night Auditor

Job highlights
Identified by Google from the original job post
Qualifications
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Must be flexible for all shifts ranging from 7a-3p to 3p-11p and 11p-7a Must be able to work weekends overnights and Holidays
Benefits
Pay: $14.00 - $15.00 per hour
Dental insurance
Employee discount
Flexible schedule
Health insurance
8 hour shift
Holidays
Monday to Friday
Overtime
Weekends as needed
Responsibilities
We are looking for a Hotel Front Desk Agent and Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation
Hotel Front Desk Agent and Night Audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities
Ultimately, you will help create a pleasant and memorable stay for our guests
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Job description
We are looking for a Hotel Front Desk Agent and Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent and Night Audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Must be flexible for all shifts ranging from 7a-3p to 3p-11p and 11p-7a Must be able to work weekends overnights and Holidays

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Schedule:
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:
• Hotel Experience: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person Read more