Front Desk Coordinator - Physio Clinic

Patient Booking & Front Desk Coordinator

Power Physiotherapy & Massage | Calgary, AB
Part-time | Saturday & Sunday Required | Up to $20/hour

Power Physiotherapy & Massage is hiring a confident Patient Booking & Front Desk Coordinator for our Physiotherapy, Massage Therapy, Chiropractic, Acupuncture clinic in WestWinds NE Calgary (Above Chai Bar)

This role is mainly about patient communication, handling calls, and booking appointments, not simply sitting at reception.

We need someone who can speak confidently with patients, understand what they are looking for, explain available services clearly, answer questions, and help guide genuine inquiries toward an appointment.

What We Are Looking For

Must be available Saturday and Sunday
Strong spoken English, Punjabi and Hindi
Clear, confident and professional phone communication
Comfortable leading patient conversations
Able to understand patient needs and guide them toward the appropriate service
Strong follow-up and ability to convert genuine inquiries into booked appointments
Familiarity with NE Calgary and its diverse community is strongly preferred
Friendly, patient and respectful with people
Reliable, punctual and organized
Comfortable handling calls, walk-ins, scheduling, payments and front desk responsibilities
Medical office experience is helpful, but not required.

We can teach EMR systems, direct billing and clinic procedures. What matters more is whether you can communicate well, build trust, take responsibility and confidently assist patients.

Experience in medical clinics, dental offices, pharmacies, insurance, travel, hospitality, banking, call centres, customer service, sales or appointment booking may all be relevant.

Main Responsibilities

Answer and manage incoming patient calls
Book, reschedule and confirm appointments
Follow up on missed calls, inquiries and cancellations
Help patients understand which clinic service may be appropriate
Welcome and assist patients at reception
Process payments, receipts and basic billing
Assist with direct billing and insurance submissions
Maintain patient information and documentation
Support rebooking and patient follow-up
Help keep daily front desk operations organized and running smoothly
Compensation

Up to $20/hour, based on relevant experience, communication skills, availability and demonstrated performance in previous roles.

Candidates who have worked in similar positions and can demonstrate a proven track record of handling calls, converting inquiries into appointments, retaining customers or producing measurable results will be considered more strongly.

Telephone Interview

Shortlisted applicants will first complete a telephone interview.

Since phone communication is a major part of this position, we will assess:

Clarity and confidence
Professionalism
Listening and communication skills
Ability to lead a patient conversation
Spoken English, Punjabi and Hindi
Job Details

Job Type: Part-time, Permanent
Location: Power Physiotherapy & Massage, Calgary, AB
Schedule: Saturday and Sunday required, with additional shifts possible
Pay: Up to $20/hour, based on experience and proven performance

How to Apply

Please send your resume and briefly mention:

Your Saturday and Sunday availability
Languages you speak
Your previous phone or customer service experience
Whether you have worked in NE Calgary
Any experience with appointment booking, customer conversion, clinics, sales or patient service
Any measurable results or achievements from your previous role
Pay: $15.00-$21.00 per hour

Benefits:

Company events
Flexible schedule
On-site parking
Application question(s):

What languages can you speak comfortably with patients? Please list each language.
Are you available to work full time on weekends?
Earliest date you can start?
If a coworker calls in sick on a snowy morning, how much notice would you need to come in and cover their shift?
Do you have an access to reliable transportation to get to work during early mornings, evenings, weekends, and winter weather?
Before applying, did you research Power Physiotherapy & Massage? If yes, name one service we provide other than physiotherapy.
Have you worked in NE Calgary in a role involving phone calls, customer service, sales, patient service, or turning inquiries into booked appointments? If yes, make sure the company name and your role are clearly listed in your resume
Have you used an EMR or clinic management software before? If yes, please name the software.
Are you legally eligible to work in Canada?
Work Location: In person