Verified Job
Receptionist
Front Desk Coordinator (Overnight)
Receptionist
#28260
Remote / WFH
Vitality Fitness
Job Description
Vitality Fitness is a rapidly growing fitness facility in Burnaby focused on providing a welcoming, professional, and results-driven environment for our members.
As we transition to a 24/7 operation, we are expanding our team and looking for reliable, professional, and customer-focused individuals to join us as Overnight Front Desk Coordinators. This is an exciting opportunity to be part of a growing team and play a key role in supporting members during our overnight hours.
Position Overview
The Overnight Front Desk Coordinator serves as the primary point of contact for members and guests during overnight operations. This role combines customer service, facility monitoring, membership administration, and general operational support to ensure the gym remains safe, organized, and welcoming throughout the night.
Successful candidates are dependable, detail-oriented, professional, and comfortable working independently while maintaining a high level of service.
Responsibilities
Welcome members and guests and assist with check-ins
Verify memberships, guest access, and facility entry requirements
Monitor facility access and ensure gym policies are followed
Assist with membership inquiries, account updates, renewals, and general questions
Answer phone calls, emails, text messages, and other member communications
Schedule facility tours, appointments, and bookings
Process membership and retail transactions
Conduct regular facility walkthroughs
Monitor gym cleanliness and organization
Re-rack weights and return equipment to designated locations as needed
Ensure cleaning supplies and member amenities remain stocked
Identify and report maintenance, safety, or operational concerns
Maintain accurate records and complete administrative tasks
Prepare detailed shift reports for management
Provide exceptional customer service while maintaining a professional environment
Support additional operational tasks as assigned
Qualifications
Strong customer service and communication skills
Professional and friendly demeanor
Ability to work independently and remain productive during overnight hours
Strong organizational and time-management skills
Comfortable using computers and learning gym management software
Reliable transportation for overnight shifts
Ability to multitask in a fast-paced environment
Ability to remain calm and professional when handling member concerns
Preferred Qualifications
Previous front desk, customer service, hospitality, or fitness industry experience
Experience with administrative or reception duties
Sales or membership experience
CPR and First Aid Certification, or willingness to obtain certification
What We Offer
Competitive hourly compensation
Complimentary gym membership
Employee discounts on select services and products
Training and ongoing support
Opportunity for advancement as Vitality Fitness continues to grow
A positive and supportive team environment
How to Apply
We are hiring multiple candidates for this position.
If you are dependable, professional, and enjoy working with people, we would love to hear from you.
Pay: $22.00 per hour
Work Location: In person
As we transition to a 24/7 operation, we are expanding our team and looking for reliable, professional, and customer-focused individuals to join us as Overnight Front Desk Coordinators. This is an exciting opportunity to be part of a growing team and play a key role in supporting members during our overnight hours.
Position Overview
The Overnight Front Desk Coordinator serves as the primary point of contact for members and guests during overnight operations. This role combines customer service, facility monitoring, membership administration, and general operational support to ensure the gym remains safe, organized, and welcoming throughout the night.
Successful candidates are dependable, detail-oriented, professional, and comfortable working independently while maintaining a high level of service.
Responsibilities
Welcome members and guests and assist with check-ins
Verify memberships, guest access, and facility entry requirements
Monitor facility access and ensure gym policies are followed
Assist with membership inquiries, account updates, renewals, and general questions
Answer phone calls, emails, text messages, and other member communications
Schedule facility tours, appointments, and bookings
Process membership and retail transactions
Conduct regular facility walkthroughs
Monitor gym cleanliness and organization
Re-rack weights and return equipment to designated locations as needed
Ensure cleaning supplies and member amenities remain stocked
Identify and report maintenance, safety, or operational concerns
Maintain accurate records and complete administrative tasks
Prepare detailed shift reports for management
Provide exceptional customer service while maintaining a professional environment
Support additional operational tasks as assigned
Qualifications
Strong customer service and communication skills
Professional and friendly demeanor
Ability to work independently and remain productive during overnight hours
Strong organizational and time-management skills
Comfortable using computers and learning gym management software
Reliable transportation for overnight shifts
Ability to multitask in a fast-paced environment
Ability to remain calm and professional when handling member concerns
Preferred Qualifications
Previous front desk, customer service, hospitality, or fitness industry experience
Experience with administrative or reception duties
Sales or membership experience
CPR and First Aid Certification, or willingness to obtain certification
What We Offer
Competitive hourly compensation
Complimentary gym membership
Employee discounts on select services and products
Training and ongoing support
Opportunity for advancement as Vitality Fitness continues to grow
A positive and supportive team environment
How to Apply
We are hiring multiple candidates for this position.
If you are dependable, professional, and enjoy working with people, we would love to hear from you.
Pay: $22.00 per hour
Work Location: In person
