Front Desk Clerk

Profile insights
Here’s how the job qualifications align with your profile.
Licenses

Driver's License
(Required)

Do you have a valid Driver's License license?
Skills

Hotel experience
(Required)

Hospitality

Guest services
+ show more

Do you have experience in Hotel experience?
Languages

English

Bilingual

Do you know English?
 
Job details
Here’s how the job details align with your profile.
Pay

$12 - $13 an hour
Job type

Part-time

Full-time
Shift and schedule

Nights as needed

Morning shift
Work setting

Resort

In-person
 
Benefits
Pulled from the full job description
Employee discount
 
Full job description
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a commitment to enhancing the guest experience.

Duties

Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Provide information about hotel services, amenities, local attractions, and assist with reservations.
Maintain accurate records of room availability and assist in managing room assignments.
Conduct night audit duties as required, ensuring all financial transactions are accurately processed.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Utilize phone systems effectively to manage incoming calls and relay messages promptly.
Assist in promoting hotel services and upselling additional offerings to enhance guest experiences.
Experience

Previous experience in hospitality or hotel management is preferred but not required.
Bilingual candidates are highly desirable to accommodate diverse guests.
Familiarity with guest services, guest relations, and phone etiquette is essential.
Experience with night audit processes is a plus but not mandatory.
Strong interpersonal skills with the ability to communicate effectively with guests and team members alike.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

Employee discount
Schedule:

Morning shift
Work Location: In person Read more