front desk clerk, hotel

Education: Secondary (high) school graduation certificate
Experience: Experience an asset
or equivalent experience
Work setting
Hotel, motel, resort
Tasks
Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Health benefits
Dental plan
Health care plan
Vision care benefits
Financial benefits
Group insurance benefits
Life insurance
Work Term: Permanent
Work Language: English
Hours: 40 hours per week Read more