Front Desk Agent

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Hotel experience

Hospitality

Customer service

Communication skills

Do you have experience in Hotel experience?
 
Job details
Here’s how the job details align with your profile.
Shift and schedule

Weekends as needed

Holidays
 
Location
Estimated commute
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Job address
601 West Washington Street, Indianapolis, IN 46204
 
Benefits
Pulled from the full job description
Vision insurance
Dental insurance
Tuition reimbursement
401(k)
Health insurance
Paid time off
 
Full job description
Summary:
At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.


Responsibilities


What You'll Do

A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations

Check the guest in and out efficiently and in a friendly manner

Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures

Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings

Assist in maintaining the cleanliness of the lobby and entrance

Ensure security and confidentiality of all guest and hotel information

Effectively respond to and resolve guest concerns or complaints

Perform other duties as assigned

What You'll Bring

Strong communication skills

A passion for customer service

The ability to be flexible and adapt to any situation

A desire to work as part of the front desk team

An outgoing personality with a positive attitude

Previous hospitality experience always helps, but not required

The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary


Other Information


Comprehensive Medical, Dental, and Vision Insurance

Vacation and Paid Time Off (PTO) plans

Wellness benefits including complimentary counseling sessions and virtual doctor visits

Option for DailyPay- choose when you get your paycheck

A Tuition Reimbursement Program

Discounts on hotel rooms, dining, and entertainment experiences.

A 401(k) savings plan

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.


Location Code: 1143 Read more