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FOH Manager
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#745489
Remote / WFH
Le Croissant
Job Description
Full job description
Job Summary
The primary role of the Front of House (FOH) Manager is to lead the FOH team to success by taking ownership of all things related to organization, cleanliness, maintenance, and efficient procedures for regular operations. The FOH Manager runs their area with attention to detail, creating a vibrant culture and a healthy team setting. They execute Le Croissant’s high standards and hold their team accountable to these standards.
To be successful in this role, the FOH Manager must exhibit strong skills related to leadership & coaching, time management, organization, Guest relations, knowledge of baking, and a motivation to keep all service areas clean, functional, and presentable.
Duties
Ensure that all measures are taken to protect the brand (Guest safety, product confidence, legitimate feedback, etc.)
Participation in Ownership Team meetings (Tuesdays), Management & Supervisor Meetings (bi-weekly)
Establish FOH schedules, inform employees, and ensure follow-up
Ensure compliance with Le Croissant recipes and manufacturing techniques
Provide active Leadership to FOH & BOH personnel
Perform various bakery tasks…”be hands on” and “be present, approachable, & engaged”
Provide professional feedback on quality standards to the Production Manager
Accurately complete weekly inventory
Complete all Administrative Duties as prescribed (Daily Cash, Invoice Coding, KPI, Tip Pool, etc.)
Assist General Manager & Production Manager in recruitment of both FOH and BOH staff
Ensure the application of Health and Safety Standards by all team members
Develop & utilize tools and schedules to ensure that all equipment is cleaned, maintained, and performing to optimal standards
Qualifications & Skills
Qualified standards of excellence related to Guest service
Acute attention to detail
Natural leader, organized, and dynamic
Excellent verbal & written communication skills
Passionate about food & drink
Working knowledge of production operations management (purchasing, inventory, production planning cost management, human resources management, etc.)
High degree of autonomy
Good physical condition
Ability to document processes and procedures
Balanced approach to creating successful outcomes…tenacious, patient, kind, accountable, mature
Bilingual in English & French (preferred)
Join our team as a Front of House Manager where you can make a significant impact on our guest experience while leading a dynamic team in a vibrant environment.
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Language:
French (preferred)
Work Location: In person
Job Summary
The primary role of the Front of House (FOH) Manager is to lead the FOH team to success by taking ownership of all things related to organization, cleanliness, maintenance, and efficient procedures for regular operations. The FOH Manager runs their area with attention to detail, creating a vibrant culture and a healthy team setting. They execute Le Croissant’s high standards and hold their team accountable to these standards.
To be successful in this role, the FOH Manager must exhibit strong skills related to leadership & coaching, time management, organization, Guest relations, knowledge of baking, and a motivation to keep all service areas clean, functional, and presentable.
Duties
Ensure that all measures are taken to protect the brand (Guest safety, product confidence, legitimate feedback, etc.)
Participation in Ownership Team meetings (Tuesdays), Management & Supervisor Meetings (bi-weekly)
Establish FOH schedules, inform employees, and ensure follow-up
Ensure compliance with Le Croissant recipes and manufacturing techniques
Provide active Leadership to FOH & BOH personnel
Perform various bakery tasks…”be hands on” and “be present, approachable, & engaged”
Provide professional feedback on quality standards to the Production Manager
Accurately complete weekly inventory
Complete all Administrative Duties as prescribed (Daily Cash, Invoice Coding, KPI, Tip Pool, etc.)
Assist General Manager & Production Manager in recruitment of both FOH and BOH staff
Ensure the application of Health and Safety Standards by all team members
Develop & utilize tools and schedules to ensure that all equipment is cleaned, maintained, and performing to optimal standards
Qualifications & Skills
Qualified standards of excellence related to Guest service
Acute attention to detail
Natural leader, organized, and dynamic
Excellent verbal & written communication skills
Passionate about food & drink
Working knowledge of production operations management (purchasing, inventory, production planning cost management, human resources management, etc.)
High degree of autonomy
Good physical condition
Ability to document processes and procedures
Balanced approach to creating successful outcomes…tenacious, patient, kind, accountable, mature
Bilingual in English & French (preferred)
Join our team as a Front of House Manager where you can make a significant impact on our guest experience while leading a dynamic team in a vibrant environment.
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Language:
French (preferred)
Work Location: In person
