First Nations Community Claims Helper - Newfoundland and Labrador

First Nations Community Claims Helper

Job type: Full-time, Permanent

Starting Salary: $60,000–$65,000

Locations: Labrador, ideally in or near:

Sheshatshiu Innu First Nation
Mushuau Innu First Nation
Who we are:

We partner with clients committed to investing in better pathways forward. Our team is dedicated to providing trauma-informed, culturally safe communications and community support programs.

About the role:

The First Nations Child and Family Services and Jordan’s Principle Settlement is aimed at compensating those harmed by discriminatory underfunding of the First Nations Child and Family Services Program, as well as those impacted by the federal government’s narrow interpretation of Jordan’s Principle. The Settlement Agreement was approved by the Federal Court on October 23, 2023.

As a Claims Helper you will be working with sensitive and thoughtful subject matters that may be emotionally challenging and complex. In your role you will need to provide a safe and respectful space for dialogue with Class Members, providing them with trauma-informed support to ensure they are well-informed and empowered throughout their Claims journey. This includes supporting them over the phone, virtually or in person to help them:

Understand the Claims Process
Understand eligibility
Complete Claim Forms
Access wellness supports, financial information and legal support, as needed
Key responsibilities:

Provide Class Members with support throughout their Claims journey by sharing information about the Settlement and the Claims Process, and by providing trauma-informed, one-on-one support over the phone, video or in person, where available
Help Class Members understand the Claims Process, whether they may be eligible to receive compensation, and identification and documentation needed to support their Claim
Help Class Members understand and complete Claim Forms, check the status of their Claim and understand the appeal process
Respect and maintain confidentiality in all interactions with Class Members
Refer Class Members to mental health, legal and cultural resources as needed
Collaborate with other Claims Helpers to address potential support gaps, including health and wellness resources
Build relationships with local First Nations communities, band councils and community organizations
Develop workplans and identify community needs for one-on-one services, group workshops or educational sessions
Deliver in-person educational gatherings, presentations and workshops about the Settlement using trauma informed approaches
Participate in mandatory training to ensure you are equipped to deliver support to Class Members
Work collaboratively with the Settlement team to provide and address community feedback to support First Nations communities and increase awareness and engagement with the Settlement
Complete data entry, online bookings and reporting
Role-specific requirements:

Travel: Some travel required, a valid driver’s license and daily access to reliable transportation is required. Evening and weekend work may be required based on community needs.
Residency: Applicants must live in or near their assigned region.
Background Checks: This position requires successful candidates to complete a criminal record check and vulnerable sector check as a condition of employment. These checks are necessary to ensure compliance with the responsibilities of the role and organizational policies.
Internet: Must have access to reliable internet.
Who we’re looking for:

3+ years of experience working with Indigenous communities or peoples
Strong knowledge and understanding of Indigenous cultures, history and the impacts of intergenerational trauma
Understanding of colonial policies and their effects on First Nations peoples
Ability to build trust and communicate effectively with diverse groups
Experience using computers and software such as Microsoft Office Suite, Teams and Zoom
Willingness to travel, including overnight stays and work evenings and weekends if needed
Public speaking and effective communication skills, both spoken and written
Willingness to work in a corporate environment and culture and to meet contracted obligations on budget and on time
Preferred: Self-identifying as Indigenous and/or firsthand experience living or working in an Indigenous community
What we offer:

Competitive salary: Starting salary $60,000–$65,000
Benefits: Health, dental, life, and disability insurance (100% employer paid), an Employee Assistance Program and a Flex Health Spending Account
Vacation: 3 weeks of accrued paid vacation annually
If you require accommodation during the recruitment process, please inform us, and we will work to meet your needs.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Work from home
Schedule:

Evening shift
Monday to Friday
Overtime
Weekends as needed
Application question(s):

Are you comfortable sharing your primary language(s) spoken, including French or any Indigenous languages? How comfortable are you speaking these languages in a work setting?
Castlemain has implemented a Special Hiring Program with the aim of establishing a workforce representative of the community that Castlemain services, pursuant to the First Nations Child and Family Services, Jordan’s Principle, and Trout Class Settlement, and to promote the employment of Indigenous Peoples inside and outside of Indigenous communities. Accordingly, in alignment with its Special Hiring Project, Castlemain collects information from job applicants regarding the applicant’s self-identification as First Nations, Métis, or Inuit. We use this information to carry out its Special Hiring Program. For example, Castlemain uses such information to inform our hiring and employment practices, remove barriers in the recruitment process for Indigenous applicants, and fulfill the requirements for certain roles. Do you self-identify as: Indigenous, Non-Indigenous, Prefer not to answer?
Are you comfortable sharing the Community name you live within?​ If so, which community is it?
Experience:

working with Indigenous: 3 years (preferred)
Language:

Innu-aimun (preferred)
Willingness to travel:

50% (preferred)
Work Location: Hybrid remote in Happy Valley-Goose Bay, NL

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