Finance Associate — Accounts Receivable
Job Description
About The Role
We are looking for a detail-oriented and proactive Finance Associate to join our Accounts Receivable team. The incumbent will play a central role in managing the end-to-end AR cycle, with a strong focus on dispute resolution, working capital management, and client relationship management. This position requires someone who is comfortable working cross-functionally across finance, operations, and sales teams, and who can communicate effectively with external clients to resolve billing discrepancies in a timely and professional manner.
KEY RESPONSIBILITY AREAS (KRAS)
Dispute Handling & ResolutionOwn the end-to-end resolution of AR disputes — investigate root causes, coordinate internally, and close within SLAs.AR ManagementPrepare AR aging reports, support collections, and track outstanding receivables to optimise working capital.Client-Facing CommunicationServe as supporting point of contact for billing queries, dispute escalations, and reconciliation discussions.Reporting & AnalyticsProduce regular MIS reports on dispute status, collection efficiency, and aging analysis for management review.
Roles & Responsibilities
• Manage and resolve billing disputes raised by clients — ensuring timely acknowledgement, investigation, and closure within agreed turnaround times.
• Prepare detailed AR aging reports, working capital schedules, and cash flow projections on a weekly and monthly basis.
• Liaise directly with client finance and procurement teams to reconcile outstanding invoices and negotiate payment timelines where required.
• Coordinate with internal stakeholders — sales, operations, and legal — to gather supporting documentation for dispute resolution.
• Monitor unapplied receipts, short payments, and deductions, and ensure correct allocation in the ERP system.
• Prepare dispute trackers and maintain accurate records in line with audit and compliance requirements.
• Assist in month-end close activities including AR reconciliation, bad debt provisioning, and accrual entries.
• Identify recurring dispute patterns and proactively recommend process improvements to reduce dispute frequency.
• Support statutory audits and internal reviews by providing relevant documentation and schedules.
Required Skills & Competencies
• Sound understanding of accounts receivable, invoicing, credit control, and working capital concepts.
• Hands-on experience in handling client disputes, debit/credit note processing, and account reconciliation.
• Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards) and working knowledge of ERP systems (SAP, Oracle, or equivalent).
• Strong written and verbal communication skills for professional client-facing interactions.
• Ability to manage multiple open disputes simultaneously with a structured, detail-oriented approach.
• Analytical mindset with comfort in working with large data sets and financial reports.
• Team player with a proactive attitude and the ability to work effectively under deadline pressure.
Qualifications & Requirements
EducationB.Com (Hons.) / B.Com; MBA in Finance preferredExperience1–2 years in Accounts Receivable, Finance Operations, or a related finance roleTechnical SkillsMS Excel (advanced), ERP systems (SAP / Oracle or equivalent)LanguageExcellent written and spoken English; additional languages are a plus
Preferred Attributes
• Prior experience in a shared services, BPO, or corporate finance environment with exposure to dispute management and client collections.
• Familiarity with SLA-driven AR processes and structured dispute resolution frameworks.
• Exposure to cross-border invoicing and multi-currency AR will be an advantage.
