Verified Job
Manufacturing - Operations
Field Service Team Leader - NZ - Medical
Manufacturing - Operations
#726817
Remote / WFH
Draeger
Job Description
Salary:
+ Bonus + Super + Car
Location:
Auckland
Employment Type:
FP - Full-Time Permanent
Department:
Service Business - Medical
Contribute to our mission, Technology for Life.
Reporting into the Service Business Manager - East & NZ for our Medical Division, the new Service Team Leader - NZ will be based in Auckland. You will play a crucial role in leading service team members, assist in managing, maintaining and further developing the service operations and business interests of the region, and to assist Draeger Medical supply technical service ensuring quality outcomes for our customers.
Key responsibilities of this role include, but are not limited to:
Delegate service work, coach, monitor and provide performance feedback and development opportunities to NZ Medical Service team members;
Provide technical and operational assistance to team members when required;
Develop the engineering team by utilising constructive feedback and coaching methods;
Deliver technical expertise to internal sales and marketing teams to increase company support;
Regular reporting to management and key stakeholders on business performance;
Restore customer equipment back to operational status by timely responding to break service requests;
Conduct preventative maintenance to optimise equipment performance;
Install devices and product upgrades while keeping clients informed on operational orientation;
Address customer concerns and issues effectively to maintain satisfactory company brand image;
Apply a compliance focused mindset across all operations, and;
Always ensure a safety-first approach.
The ideal candidate will be equipped with the following attributes:
Tertiary qualification in Biomedical / Electronics Engineering or equivalent field service experience in the medical device industry;
Proven experience in scheduling, coordinating or leading a small team;
Ability to prioritise delivering exceptional customer service to clients;
Proficient in using Microsoft Office and CRM applications;
Continued willingness to develop knowledge on Draeger’s medical products and services;
Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
Team player with a positive attitude and willingness to learn;
Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
Excellent leadership, analytical, problem solving, negotiation, influencing, facilitation, interpersonal, communication, organisational, and task management skills.
A Working With Children will be required for this position.
Make a difference – and be rewarded accordingly.
4 weeks’ Purchased Leave;
Company paid Parental Leave, including Superannuation;
Personal and tailored coaching for transitioning in and out of Parental Leave;
Genuine and dedicated career and retirement planning and support;
Corporate Social Responsibility (CSR) partnerships;
Birthday and Service Anniversary vouchers;
Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
Employee Assistance Program (EAP) for you, and your family;
Flat structure and open doors, giving you access to everyone in the business, and;
Structured leadership programs, mentoring initiatives, and global learning platforms.
We are passionate about everything we do. And we do it for Life.
Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
We welcome applications from all qualified candidates, regardless of age, gender, ****** orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.
Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in New Zealand.
No agency assistance is required.
Working at Dräger
Dräger is a company with life in its veins – from more than 15,000 employees. Without their enthusiasm, boldness and personality, we wouldn't be where we are today: a world leader in medical and safety technology. We know how important every single employee is for our company. Therefore, we work to improve their lives, both on the job and after hours.
Show less
+ Bonus + Super + Car
Location:
Auckland
Employment Type:
FP - Full-Time Permanent
Department:
Service Business - Medical
Contribute to our mission, Technology for Life.
Reporting into the Service Business Manager - East & NZ for our Medical Division, the new Service Team Leader - NZ will be based in Auckland. You will play a crucial role in leading service team members, assist in managing, maintaining and further developing the service operations and business interests of the region, and to assist Draeger Medical supply technical service ensuring quality outcomes for our customers.
Key responsibilities of this role include, but are not limited to:
Delegate service work, coach, monitor and provide performance feedback and development opportunities to NZ Medical Service team members;
Provide technical and operational assistance to team members when required;
Develop the engineering team by utilising constructive feedback and coaching methods;
Deliver technical expertise to internal sales and marketing teams to increase company support;
Regular reporting to management and key stakeholders on business performance;
Restore customer equipment back to operational status by timely responding to break service requests;
Conduct preventative maintenance to optimise equipment performance;
Install devices and product upgrades while keeping clients informed on operational orientation;
Address customer concerns and issues effectively to maintain satisfactory company brand image;
Apply a compliance focused mindset across all operations, and;
Always ensure a safety-first approach.
The ideal candidate will be equipped with the following attributes:
Tertiary qualification in Biomedical / Electronics Engineering or equivalent field service experience in the medical device industry;
Proven experience in scheduling, coordinating or leading a small team;
Ability to prioritise delivering exceptional customer service to clients;
Proficient in using Microsoft Office and CRM applications;
Continued willingness to develop knowledge on Draeger’s medical products and services;
Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
Team player with a positive attitude and willingness to learn;
Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
Excellent leadership, analytical, problem solving, negotiation, influencing, facilitation, interpersonal, communication, organisational, and task management skills.
A Working With Children will be required for this position.
Make a difference – and be rewarded accordingly.
4 weeks’ Purchased Leave;
Company paid Parental Leave, including Superannuation;
Personal and tailored coaching for transitioning in and out of Parental Leave;
Genuine and dedicated career and retirement planning and support;
Corporate Social Responsibility (CSR) partnerships;
Birthday and Service Anniversary vouchers;
Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
Employee Assistance Program (EAP) for you, and your family;
Flat structure and open doors, giving you access to everyone in the business, and;
Structured leadership programs, mentoring initiatives, and global learning platforms.
We are passionate about everything we do. And we do it for Life.
Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
We welcome applications from all qualified candidates, regardless of age, gender, ****** orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.
Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in New Zealand.
No agency assistance is required.
Working at Dräger
Dräger is a company with life in its veins – from more than 15,000 employees. Without their enthusiasm, boldness and personality, we wouldn't be where we are today: a world leader in medical and safety technology. We know how important every single employee is for our company. Therefore, we work to improve their lives, both on the job and after hours.
Show less
