Verified Job
IT / Software / Data Analyst
Field Service Engineer
IT / Software / Data Analyst
#750203
Remote / WFH
Cognizant
Job Description
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Field Service Engineer
Location: Toronto, ON
Role: Participate in troubleshooting for both hardware and software issues;
Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
Provide onsite escorts for Third Parties;
Customer Location survey updates (rack elevations, current equipment, etc.);
Video room support including endpoints and meeting room panels;
Assisting with live events as requested by Customer
Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
Checking networked printers and MFDs for error messages
Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
Compensation : We are offering between $55,000 – $60,000. Applications will be accepted until Jul 31, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Field Service Engineer
Location: Toronto, ON
Role: Participate in troubleshooting for both hardware and software issues;
Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
Provide onsite escorts for Third Parties;
Customer Location survey updates (rack elevations, current equipment, etc.);
Video room support including endpoints and meeting room panels;
Assisting with live events as requested by Customer
Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
Checking networked printers and MFDs for error messages
Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
Compensation : We are offering between $55,000 – $60,000. Applications will be accepted until Jul 31, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
