Verified Job
Hardware / Network Engineer
Field Service Engineer- job post R2 Gaming
Hardware / Network Engineer
#780179
Remote / WFH
R2 Gaming
Job Description
Full job description
The Field Technician is responsible for planning and executing technical services in the field. A focus on customer service, exemplary project execution, organizational skills as well as first rate customer satisfaction are primary requirements for this position. Upholding the R2 Gaming customer centric philosophy and service levels is the key goal and mantra for this position. This customer-facing role will require an individual who can be the face of the organization. This is a part-time contract position with the potential to transition into a full-time role based on performance and business needs.
This role requires a multi disciplined individual who is willing to adapt to meet business needs and exceed customer expectations.
Duties and Responsibilities:
Serves as customer contact on technical and service-related issues by addressing inquiries and resolving issues related to gaming equipment in a professional and timely manner.
Provides technical support to customers – helps customers to resolve issues over the phone or on site. order/replace the faulty parts to resolve field related issues in a timely manner. Provide documentation to customers as needed.
Responsible for the proper maintenance, repair and installation of Casino equipment and ensure all equipment and repairs comply with regulatory standards and internal policies.
The Field Technician is responsible for planning and executing technical services in the field. A focus on customer service, exemplary project execution, organizational skills as well as first rate customer satisfaction are primary requirements for this position. Upholding the R2 Gaming customer centric philosophy and service levels is the key goal and mantra for this position. This customer-facing role will require an individual who can be the face of the organization. This is a part-time contract position with the potential to transition into a full-time role based on performance and business needs.
This role requires a multi disciplined individual who is willing to adapt to meet business needs and exceed customer expectations.
Duties and Responsibilities:
Serves as customer contact on technical and service-related issues by addressing inquiries and resolving issues related to gaming equipment in a professional and timely manner.
Provides technical support to customers – helps customers to resolve issues over the phone or on site. order/replace the faulty parts to resolve field related issues in a timely manner. Provide documentation to customers as needed.
Responsible for the proper maintenance, repair and installation of Casino equipment and ensure all equipment and repairs comply with regulatory standards and internal policies.
