Verified Job
Clerical - Administrative
Field Operations Manager - New Installations & Modernizations
Clerical - Administrative
#748051
Remote / WFH
Schindler
Job Description
Full job description
Location: Edmonton, AB, Canada
Job ID: 85930
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.
Join us as a
Field Operations Manager - New Installations & Modernizations
Your main responsibilities
The Field Operations Manager - Alberta is responsible for managing new installation & Modernizations operational activities through conforming to customer and company requirements as related to new construction project, safety, cost improvement and customer satisfaction in support of Branch/District objectives. They have responsibility for managing and maintaining best practices in sales, coaching and training field employees as well as health and safety requirements.
People Management
Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Interface with IUEC Representation to foster positive labor relations
Understand financial goals and expectations of company
Plan, develop and implement strategies to aid negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Review and understand information on our current offerings to mentor and guide negotiations
Support managers in their pursuit of potential customers to drive and support strategic growth objectives
Support NI & MOD sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
Safety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Process and Quality Management
Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Ensure ISO compliance
Customer Service and External Relations
Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Demonstrate to customers that they are receiving fair value for their expenditures
Communicate with and influence business agents, inspectors, etc., in resolving disputes
Monitor service calls in assigned portfolio to eliminate repetitive calls
Maintain and manage pro-active relationships with Union business agent
What you bring
Post Secondary – preferably in Business or Engineering
5-8 years in elevator industry or related experience, or a similar industry, with at least 3-5 of those years is a senior supervisory or management position
Proficient in MS Office
Construction Managerment Knowledge
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
What’s in it for you?
Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match
Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.
In addition to base pay, this role will be eligible for: Bonus Incentive Program
This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.
We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.
We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.
We Elevate… Your Career
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, ****** orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Location: Edmonton, AB, Canada
Job ID: 85930
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.
Join us as a
Field Operations Manager - New Installations & Modernizations
Your main responsibilities
The Field Operations Manager - Alberta is responsible for managing new installation & Modernizations operational activities through conforming to customer and company requirements as related to new construction project, safety, cost improvement and customer satisfaction in support of Branch/District objectives. They have responsibility for managing and maintaining best practices in sales, coaching and training field employees as well as health and safety requirements.
People Management
Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Interface with IUEC Representation to foster positive labor relations
Understand financial goals and expectations of company
Plan, develop and implement strategies to aid negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Review and understand information on our current offerings to mentor and guide negotiations
Support managers in their pursuit of potential customers to drive and support strategic growth objectives
Support NI & MOD sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
Safety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Process and Quality Management
Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Ensure ISO compliance
Customer Service and External Relations
Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Demonstrate to customers that they are receiving fair value for their expenditures
Communicate with and influence business agents, inspectors, etc., in resolving disputes
Monitor service calls in assigned portfolio to eliminate repetitive calls
Maintain and manage pro-active relationships with Union business agent
What you bring
Post Secondary – preferably in Business or Engineering
5-8 years in elevator industry or related experience, or a similar industry, with at least 3-5 of those years is a senior supervisory or management position
Proficient in MS Office
Construction Managerment Knowledge
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
What’s in it for you?
Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match
Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.
In addition to base pay, this role will be eligible for: Bonus Incentive Program
This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.
We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.
We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.
We Elevate… Your Career
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, ****** orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
